Senior Customer Solutions Manager

Build the future of data. Join the Snowflake team.

Snowflake is actively seeking a Senior Customer Solution Manager to join a new, high impact organization at Snowflake - the Solution Innovation Team. In this role you will be responsible for leading strategic customer engagements, to showcase / evangelize the art of the possible on Snowflake, and guide customers in ideating, scoping, and defining solutions to their most complex business problems. You will have the opportunity to put your executive presence to use, and apply solution selling best practices to run memorable, high impact innovation engagements. Reporting to the Sr. Manager of Customer Solutions, you will play a crucial role in delivering solutions for Snowflake's most strategic customers, and ensure their success alongside the rest of Snowflake's Solution Innovation team.

IN THIS ROLE YOU WILL GET TO:

• Curate customers' end-to-end journey on Snowflake by uncovering and developing high-impact use-cases, understanding and translating requirements, and determining solutions to be built or recommended.

• Deliver a series of strategic customer engagements - executive meetings, design thinking workshops, business process / technical design workshops, and co-innovation projects to solve customers' business problems / technical challenges.

• Lead customer co-innovation projects and collaborate closely with the broader Solution Innovation team to build and deliver solutions for customers, and assist with the packaging and design of solutions.

• Collaborate with key stakeholders globally across sales, solution marketing, product management, sales engineering, partners, and professional services to ensure the customer has all the resources needed to drive their success in each engagement and project.

• Play a central role in shaping the team's processes, creating and maintaining reusable assets for use in subsequent customer engagements and projects.

• Be a global thought leader within Snowflake and demonstrate best practices in Customer Engagements for field teams globally to leverage and/or emulate in-region.

• Partner closely with product management & product marketing on product roadmap and launch events, participate in marquee events throughout the year.

• Helping shape future innovations by identifying emerging trends, white-space opportunities for Snowflake, and pursue new opportunities with field and field support teams.

• Bring clear strategic thinking and excellent problem-solving skills to a range of sales, services, and operational processes.

• Identify opportunities for innovation that could drive value for Snowflake's customers, partnering with product, industry leads, sales, marketing, and professional services to take Industry Solutions & Technical Innovations to market - ie. industry accelerators, open source code, best practices, thought leadership.

• Cultivate relationships and collaborate with cross-functional teams such as Professional Services, Sales Operations, Engineering, Product, Marketing to drive strategic initiatives for Snowflake and Solution Innovation.

ON DAY ONE WE WILL EXPECT YOU TO HAVE:

• 10+ years of industry experience in Sales Engineering / Presales Leadership, or leading Professional Services teams / engagements

• Proven track record of solution selling experience, successfully winning large, complex enterprise software sales cycles / services engagements

• Deep experience and understanding of Sales Engineering best practices, proven experience in delivering world class presentations and software demonstrations

• Direct experience working in the Enterprise SaaS space - AI/ML, Apps, Data Science, Data Warehouse, Cloud, Analytics and/or Business Intelligence experience highly preferred

• Outstanding presentation skills to both technical and executive audiences

• Strong executive presence, with experience in effectively translating complex technical topics to mixed technical and business audiences

• Experience running in-person and virtual customer workshops, which practice customer-facing skills such as discovery questioning, negotiation, objection handling, presentation, etc.

• Organized and able to manage and deliver multiple tasks efficiently, effectively and on time in a metrics based organization

• Design Thinking Certification a plus

• Excellent writing, editing, and oral communication skill

• Bachelor's Degree required, Masters Degree in business administration, computer science, engineering, mathematics or related fields, or equivalent experience preferred

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.