Senior Customer Service Teller Opportunities

Citizens Financial Group, Inc. West Lebanon , NH 03784

Posted 2 months ago

Description

We're always looking for people who enjoy meeting new people or strengthening existing relationships

Sometimes we have immediate openings, sometimes we don't. However, if you have an energetic attitude and an ability to listen intently, then you should apply for this role.

Do you enjoy being the face of an organization, engaging with customers to ensure they are fully satisfied? This is the heart of our Customer Service Teller role - delivering a memorable and personalized banking experience for each customer.

As the primary contact between our customers and the branch team, you will use great listening skills to engage closely with customers while processing customer service transactions accurately and efficiently. With an energetic attitude, you will get to know the customer, anticipate their needs, introduce them to financial products and services and make referrals to supporting branch colleagues as appropriate. You will serve as a peer coach and develop less experienced Customer Services Tellers while supporting branch leadership in maintaining a strong operational environment through the adherence of Citizens Bank policies and procedures.

This role is an opportunity to strengthen your consumer banking knowledge with paths to grow into other Retail, Business Banking and Wealth Management roles. As part of our team-oriented culture, you will be encouraged to develop new skills and grow into new career opportunities.

A Day in the Life of a Senior Customer Service Teller

  • Engage with customers to develop a positive customer experience; strive to make each customer interaction the best experience of their day

  • Provide exceptional customer service, accurately and efficiently processing customer service transactions

  • Build relationships with customers, anticipate their needs and educate and demonstrate for customers how to utilize the various customer preference options

  • Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank

  • Serve as the primary contact between the branch and the majority of customers, making referrals for supporting retail banking colleagues as appropriate

  • Coach, mentor and develop less experienced Customer Service Tellers and support branch leadership in maintaining a strong operational environment

  • Adhere to all Citizens Bank policies and procedures; ensure fair treatment of customers and regulatory obligations

  • Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws

  • Bring a positive energy and confidence to Citizens Bank and its customers every day

  • Present a professional appearance as the face of Citizens

What can we offer you?

  • Strong recognition and incentive programs based on your achievements

  • Training, strategies and tools to support your personal growth and the development of strong customer relationships

  • Career growth opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Universal Banker, Small Business Relationship Banker, Licensed Relationship Banker and Branch Manager based on success in this front-line role

  • Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential

  • Team atmosphere of diverse professionals committed to making an impact as an organization

  • Opportunities to volunteer and give back to our local communities

  • Exceptional benefits such as Medical & Dental, along with a 401K with corporate match

Qualifications

What qualifications are we looking for?

  • High School degree or GED required

  • Minimum of 1 year cash handling experience in a retail or banking environment

  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers

  • Strong listening and communication skills

  • Ability to effectively ask questions and identify needs to enhance the customer relationship

  • Commitment to build relationships through in-person customer interactions

  • Ability to problem solve and provide solutions to customer issues

  • Ability to build strong relationships with teammates, business partners and specialists through collaboration while coaching less experienced peers

  • Energetic, detail-oriented and ability to multitask effectively

  • Ability to work branch hours, which can include weekends and evenings

Opportunities available in the surrounding areas in NH: Claremont, Keene, West Lebanon, Hanover, Henniker

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Varies with branch needs and may include weekends and evenings

Be a great Citizen.

Join us today.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PartTime Cashier Customer Service Associate Hannaford

Delhaize America

Posted 6 days ago

VIEW JOBS 9/24/2020 12:00:00 AM 2020-12-23T00:00 Job Title: Part-time Cashier Customer Service Associate Department: Front End Essential Job Functions: 1.Greet all customers and provide them with prompt courteous service and assistance. 2.Record (scan) the purchases of a customer into the cash register efficiently and accurately. 3.Recognize or differentiate between all of the various types of produce merchandise carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.). 4.Collect money in the forms of cash or checks from customers and tender accurate change in accordance with company policies and procedures. 5.Bag or package merchandise according to established company policies and procedures. 6.Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Duties and Responsibilities: 1.Provide outstanding friendly customer service. 2.Observe and follow all company policies and established procedures. 3.Clean check-stands daily and assist in prompt cleanup of spills and breakage. 4.Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy. 5.Assist in special projects and perform other functions as assigned by supervision. 6.Work within our company's management planning (MPP) guidelines to maintain productivity. 7.Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards. 8.Treat all associates with fairness, dignity, and respect. 9.Perform accurate price check function. 10.Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials. 11.Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned. 12.Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal, request price checks promptly on any such items according to company policy. 13.Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages. 14.Adhere to company policy pertaining to excessive cash in registers and request cash pickup in accordance with company policy. 15.Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. 16.Process all various types of sales transactions accepted by the store including but not necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic Payments, WIC coupons, Food Stamps, manufacturers' coupons, gift certificates, bottle deposits, bottle refunds, merchandise refunds, etc., in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same. If applicable and service center trained, process lottery, Western Union, utility etc. transactions. 17.Secure register at all times when leaving it unattended; protect company assets at all times. 18.Order and stock candy and cigarettes according to plan-o-grams and keep merchandise rotated in accordance with store policy and product code dates and pull all out-of-code merchandise (when assigned). 19.Perform all other duties as assigned. Requirements Qualifications: * Effective communication and customer service skills. * Must meet minimum age requirements to perform specific job functions. * Willingness to learn multiple tasks. * Demonstrated ability to perform the technical requirements of the job. Physical Requirements: 1.Perform frequent to continuous repetitive fingering, grasping, reaching and hand/arm motions while standing the majority of the shift. 2.Continuous fine finger motions such as pinching, grasping when handling money. 3.Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion. 4.Push or pull up to 75 pounds on occasion. 5.Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners. 6.Have sufficient visual acuity to check identification cards, checks, invoices and other written documents. 7.Occasionally fill in for the customer service associate, which requires working in and out of inclement weather, gathering up to five shopping carts and pushing them to designated areas (when necessary). 8.If trained, occasionally fill in for the customer service center associate, which requires processing lottery, Western Union, utility etc., transactions. Apply On-line Delhaize America West Lebanon NH

Senior Customer Service Teller Opportunities

Citizens Financial Group, Inc.