Senior Customer Service Representative

Founded in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified, Fortune 200 manufacturing company that delivers specialized expertise, innovative- thinking and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune's Magazine's most admired companies, the company focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions. These divisions serve customers and markets around the globe with a significant presence in developed as well as emerging markets. ITW's revenues totaled $14.5 billion in 2014.

The Body and Fuel Division drives profitability by leveraging its innovative solutions and application engineering. In addition to ITW's industry leading research and development capabilities, ITW Body and Fuel enhances our customers' competitive advantage. Body and Fuel is a business group within ITW's Automotive segment with manufacturing locations in North America. Our Body and Fuel products are made up of housings and doors, innovative Capless solutions and charge ports for major OEMs around the world.

Role Summary:

Coordinate shipments and ensure all orders are loaded in a timely manner. Adhere to customer shipping window times and eliminate delays or detention. Ship confirm/ASN all shipments ensure last daily shipments are loaded and the ASN provided.

Responsibilities:

• Understand WMS, ASN, and EDI systems

• Call in truck companies designated for specific freight with all information required by them including amount, weight, and time/location of pickup and delivery

• Set up expedites if needed

• Send ASN (advance shipping notice) to all vendors/customers. Know vendor/customers preferred receiving method of this information.

• Create custom paperwork or commercial invoices for all international shipments as needed

• Ensure both UPS and Federal Express, and DHL shipments are prepared for shipment throughout the day

• Run reports to verify ASN and receipt throughout the day and at end of day to ensure successful completion

• Create AR's/picklists and create labels for outgoing freight as needed

• Reactivate, reflag, and correct bill of ladings.

• Have an understanding of the barcode scanning process and know the operations of the scanner

• If necessary, perform shipping responsibilities of loading, unloading freight, pulling & receiving

• Keep a clean orderly working area to minimize room for error

• Update and maintain all Shipping logs

• Locate old files for Shipping & Accounting purposes, as needed

• Complete all billing tasks which include systematic, manual, and supplemental billed

• Run ASN report at the end of the day to ensure all shipments have been billed.

• File all documents and purge old files, as needed

• All other tasks as assigned by Supervisor