Senior Customer Service Representative / Human Resources #8268

GENERAL STATEMENT OF JOB

SAFETY SENSITIVE: Yes - PD/P&R Only FINGERPRINTING REQUIRED: Yes

IMPORTANT:Applicants are strongly encouraged to complete ALL employment, education, licenses/certifications, and skills fields within the online application. The application is the primary record for determining your employment eligibility. You may attach a resume and cover letter to provide information in a different format, but your resume should never include information not already in the application fields. Do not use SEE RESUME in any of the application fields.

• Pre-interview assessment/tests pertinent to the required job skills may be required.

THIS POSITION IS OPEN TO CURRENT CITY OF CAPE CORAL EMPLOYEES

AND THE PUBLIC IS WELCOME TO APPLY.

About Us

The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.

Perks and Benefits

• Free city-paid employee health coverage, additional for spouse or family

• City Employee Health & Wellness Center for healthcare services

• 5 weeks Paid Time Off (sick & vacation)

• 11 paid holidays

• Pension plan

• City-paid life and long-term disability insurance

• Optional Vision and Dental Plans

• Tuition reimbursement

• Gym membership reimbursement

• And much more!

Qualifications

• High School diploma/GED.

• Three (3) years of experience in an office environment.

Key Responsibilities

• Provides public assistance via telephone, internet, e-mail; Directs people to appropriate entities for assistance; Researches information and provides follow-up as applicable.

• Performs diversified office support, clerical and administrative functions requiring specialized customer and departmental knowledge.

• Verifies accuracy and completeness of all data and information received. Researches and provides verification on information requests.

• Processes data and information received into a variety of formats specific to department or government agency requirements including database updates, reports, complaint cards, cash summaries, purchase orders, billing statements, forms, digital media, scanned images, and applications.

• Operates computer applications in transferring, tracking, transcribing, and composing various documentation including division correspondence, memoranda, reports, spreadsheets, department logs, and records.

• Performs other related duties.

Please review the full job description by clicking on the link below. To apply for this position, click on the "Apply" button located in the top right corner of the job description window.

Senior Customer Service Representative Job Description

An Equal Opportunity Employer and Drugfree Workplace