Senior Customer Service Clerk - (Youth And Adult)

Applications Accepted From: All Persons Interested

PN#33863

Division: Customer Experience

Section: Various

Workdays & Hours:   Monday

• Sunday, 8:00 am

• 8:15 pm (varies)

• Subject To Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, be at ease multitasking in a fast-paced public service setting, and enjoy interacting with people of all ages from diverse backgrounds.

The selected candidates will greet and interact with customers at the customer service desk and via the phone to find basic information and library materials, facilitate the use of public computers and laptops, troubleshoot technology-related materials, provide information regarding library services, programs, policies, and procedures, retrieve materials for customers and shelve returned library materials, and work one evening a week and a weekend (Saturday and/or Sunday) 8:00 am

• 8:15 pm / Rotating Shift

The Senior Customer Service Clerk

• Youth will:

• Provide programming in the library for all ages including story time, crafts, STEM kits, and after school activities.

• Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.

• Work with community groups including schools to share library resources with youth and their caregivers through outreach and programming.

• Assist with shelving and collection maintenance.

The Senior Customer Service Clerk

• Adult Services will:

• Provide programming in the library for all ages including Living English Lessons, citizenship classes, book clubs, computer classes, programs for seniors, workforce development, and after school activities.

• Provide technology assistance to library customers and staff including e-mail, answering Microsoft product questions, and navigating the Internet.

• Assist with collaborative efforts within the local community by participating in outreach and programming events.

• Assist with shelving and collection maintenance.

HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. For a listing of our locations, please visit www.houstonlibrary.org/hpl-locations

Applicants are encouraged to submit a Cover Letter and Resume when applying.

Working Conditions

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

One (1) year of clerical/customer service experience is required.

LICENSE REQUIREMENTS  

None

• Proficient computer skills and working knowledge of Microsoft Office

• Experience working with people of diverse backgrounds.

• Ability to communicate effectively orally and in writing.

• Strong interpersonal skills and the ability to collaborate with others.

• Experience working with children and families.

• To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.

To better serve our diverse communities, fluency in a foreign language is highly preferred.

Preference shall be given to applicants who have an understanding of public library operations with project management experience as well as Sirsi Dynix Symphony experience.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

SELECTION/SKILLS TESTS REQUIRED  None

Application review and/or interview.  However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION   No          

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 12

SALARY INFORMATION   

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832.393.1472).

If you need special services or accommodations, call 832.393.1472. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE -  Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.