City Of Houston, TX Houston , TX 77020
Posted 2 weeks ago
Applications Accepted From: All Persons Interested
PN# 33803
Division: Customer Experience
Section: Various
Workdays & Hours: Monday
Sunday, 8:00 am
8:00 pm (varies)*
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking an energetic, flexible, team-oriented person with a passion for customer service to work as a Senior Customer Service Clerk (Passport) at one of our passport acceptance facilities. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with new and emerging technologies, be at ease multitasking in a fast-paced public service setting and enjoy interacting with people of all ages from diverse backgrounds.
The Senior Customer Service Clerk (Passport) will perform:
Passport Acceptance duties including:
Library duties including:
Interacting with customers at the customer service desk and via curbside services to find basic information and library materials, checking in and out materials, registering customers for library cards, and facilitating the use of express check and other library technology
Explaining policies and procedures and collects payment of fines and fees;
Demonstrating a general knowledge of public library programs and services;
Possessing a good working knowledge on use of Microsoft operating system and software, Internet software and media applications, digital technologies, android, iOS, and other software;
Shelving library materials;
Working evenings and a weekend (Saturday and Sunday) rotation.
Applicants are encouraged to submit a Cover Letter and Resume when applying. For a location listing of our Neighborhood Libraries and Central Library, please visit https://www.houstonlibrary.org/all-locations
Working Conditions
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing
EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
One (1) year of clerical/customer service experience is required.
LICENSE REQUIREMENTS
A valid Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2) preferred
Proficient computer skills and working knowledge of Microsoft Office
Experience working with people of diverse backgrounds
Experience working with children and families
Ability to communicate effectively orally and in writing.
Strong interpersonal skills and the ability to collaborate with others and to better serve our diverse communities, fluency in a foreign language is highly preferred
To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
SELECTION/SKILLS TESTS REQUIRED None
Application review and/or interview. However, the Department may administer a skill assessment evaluation.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
Pay Grade 12
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832.393.1439).
If you need special services or accommodations, call 832.393.1439. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
City Of Houston, TX