Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Senior Customer Reference Manager

Expired Job

Adobe Systems Incorporated San Jose , CA 95111

Posted 3 months ago

Adobe's Customer Reference Office has the unique privilege of collaborating with dynamic, creative and talented people across all industries to promote how they use Adobe solutions to deliver truly amazing work.

Position Summary:

This position is responsible for:

  • Recruiting and managing Adobe customers who will act as references for Adobe's Digital Marketing business

  • Cultivate and nurture senior customers into mutually beneficial advocacy relationships.

  • Managing stakeholder relationships as consumers of customer references and customer reference material to meet specific business and marketing priorities

  • Own the operation, maintenance and continued development of the Customer Reference Office's global reference management system infrastructure

  • Leading the Customer Reference Offices regular reporting processes to indicate success against goals and critical insights to enhance overall operation efficiency of the Customer Reference Office

Responsibilities:

  • Work directly with Adobe's World Wide Field Organization and Adobe's Digital Marketing business unit to identify successful customer reference targets

  • Recruit and manage identified Adobe customers to participate as references in a wide variety of activities to promote broad market awareness for Adobe solutions, support the sales cycle and accelerate deal closure including but not limited to: written content, PR pitches, videos, presentation material and speaker management. Organize, track and manage customer reference information for reporting.

  • Cultivate and nurture senior references into strategic, mutually beneficial advocacy relationships, targeting the right opportunities to further develop the personal and professional brand of these individuals and support Adobe marketing initiatives.

  • Prioritize a positive experience for all customer references as they participate in the Adobe Customer Reference Program by presenting customers with opportunities for participation that are beneficial to them, while balancing stakeholder requirements.

  • Work closely with the Digital Marketing Business unit to understand annual Adobe solution reference requirements, develop objectives and deliver against those objectives on a quarterly and yearly basis. Communicated metrics of success or insights for improvement regularly.

  • Own the operation of the Customer Reference Office's reference management system infrastructure, including maintenance, prioritization of enhancements, continued development, best practices and process training for the global reference team. Collaborate with internal teams across Adobe to facilitate the integration of Customer Reference Office data into appropriate systems to enable greater discovery of and use of Adobe references with a closed loop reporting mechanism.

  • Drive the Customer Reference Office regular reporting process to deliver a status of Customer Reference Office activity against goals and offer critical insight into areas of improvement to enable efficient resource allotment. Continue to evolve the process and data gathered to ensure the Customer Reference Office is providing measurable value aligned to Adobe 's business goals.

  • Cultivate service relationships with internal stakeholders and consumers of customer reference resources including sales, public relations, corporate marketing, social media, campaign marketing, web content marketing, demand marketing and field marketing.

  • Collaborate across the extended customer reference team to enable account alignment and efficient use of resources and effective customer interactions

  • Manage vendors to scale program activities including content writing services, customer interaction, information organization, content development, social media outreach and more.

Requirements:

  • 7-10 years in Corporate Marketing, Communications, Public Relations, Customer Support or Customer Success Management; experience with a customer reference program is a plus

  • Bachelor or Master's Degree in Business, Marketing, Communications or a related field

  • Excellent interpersonal, verbal and written communications skills

  • Ability to successfully build relationships with customer contacts ranging from C-Level to developer level

  • Strong public speaking skills are a plus for giving presentations and managing customer speakers to success

  • Ability to work in a fast-paced environment with the flexibility to adapt to a changing landscape

  • Highly organized, motivated, proactive, ability to multi-task and deal with ambiguity

  • Must possess a team-oriented philosophy as cross-organizational team building and buy-in is critical

  • Strong project management and organization skills

  • Strong content development skills

  • Ability to think and act strategically while executing tactically

  • Some travel required

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Engagement & Reference Manager

Zscaler, Inc.

Posted 3 days ago

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 Position: Customer Engagement & Reference Manager Location: San Jose, CA At Zscaler we are on a mission to redefine network security for the Cloud and Mobile-First World. The cloud and mobility are creating a mega-shift that's disrupting 30 years of networking and security infrastructure. Traditional network security architecture is no longer suitable for the cloud and mobile-first world. Zscaler is a pioneer and leader in cloud security and we are enabling the world's leading organizations to securely transform their networks and applications for the cloud and mobile-first world. With a solution born and built 100% in the cloud, Zscaler employees have built and operate a massive, global cloud security architecture, delivering the entire gateway security stack as a service. By providing fast, secure connections between users and applications, regardless of device, location, or network. We process over 25 billion transactions a day in our cloud and protect our customers from over 125 million security threats daily. We became a publicly traded company with our IPO in March 2018 and are experiencing tremendous growth in all areas of the business. Come and join our team and be part of this exciting transformation to cloud based security. The Customer Engagement & Reference Manager is a senior position in the marketing team that will play a key role in defining and executing our customer marketing strategy. This role requires experience and expertise in working closely with a wide variety of people at enterprise-class customers. It also requires excellent cross-functional leadership skills with experience working with sales and customer success. Your objectives will be to develop a successful customer marketing program, build customer loyalty and expand customer adoption of Zscaler. Responsibilities/What You'll Do: * Implement programs to enhance customer experience and journey and promote customer engagement, and increase product and integration adoption. * Manage Zscaler's customer reference program. Work with Sales and Customer Success to identify top reference accounts and cultivate champions; work with PR and Content to create strong customer case studies, quotes, references, stories based on business priorities * Become the go-to expert in existing customer data & stories to help create effective marketing assets that can be leveraged in our highest priority marketing campaigns * Develop customer lifecycle campaigns that educate customers about the value of Zscaler and how to use our product to meet their needs * Assist with the creation and management of customer advisory boards, along with engaging customers for reviews and feedback * Help tell customer stories through testimonials, case studies, videos, and more. * Assist with other customer marketing initiatives as needed. Qualifications/Your Background: * Bachelor's degree in marketing or related discipline - MBA preferred * Demonstrated Success with Customer Marketing and Community Management * Experience with social media and marketing campaigns * Extraordinary writing skills with excellent English grammar required * Detail oriented with a get-it-done attitude * Demonstrate integrity, accountability, and empathy with a mindset to naturally think first how you can help others rather than how they can help you What You Can Expect From Us: * A fun, passionate and collaborative workplace * Competitive salary and benefits, including equity * The pace and excitement of working for a Silicon Valley Unicorn Why Zscaler? People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we'd love to talk to you about joining our award-winning team. Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at http://www.zscaler.com. Follow Us on LinkedIn All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. #LI-MS1 2021 Zscaler, Inc. San Jose CA

Senior Customer Reference Manager

Expired Job

Adobe Systems Incorporated