Senior Customer Quality Engineer

Company Overview

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure's vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we've only scratched the surface of our ambitions.

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant

• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score that is the highest in the industry

• Industry analysts and press applaud Pure's leadership across these dimensions

• And, our 6,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say "bring it on" to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Overview

Pure Storage is seeking a Customer Quality Engineer to work in our Global Quality Engineering team, partnering with Operation Engineering, HW Design Engineering, Commodity Management, Supply Chain Operations, Contract Manufacturing partners and Pure Customers/Partners. The ideal candidate will be responsible for defining, implementing, monitoring and reporting/presenting the product field quality metrics, as well as coordinating within Pure internal team for field quality issues RCCA/8D reports and providing closed loop communication to the Pure Customers/Partners . The role requires a strong understanding of quality assurance principles, strong program management/coordination skill, sensitivity about company data/proprietary information disclosure and strong and effective communication skill

Responsibilities

• Define, implement, monitor and report/present the customer quality metrics to Pure Management.

• Develop a database to track customer/partner quality incidents.

• Responsible for understanding and managing customer/partner quality requirements & issue feedback

• Partner/coordinate with Pure cross functional teams and manufacturing partners for customer/partner quality issue investigation, mitigation and correction actions.

• Provide closed loop communication to Pure Account Manager/Customer Supports for the customer quality issues, including writing and providing the root cause analysis and corrective actions using standard when necessary.

• Feedback customer quality issues/lessons learnt to Pure internal team for continuous improvement.

• Participate in Pure quality escalation meetings and ensure customer quality is protected.

• Responsible for ensuring non-disclosure of the company data/proprietary information to the customers.

• Responsible for the Customer Quarterly Business Review/Scorecard for Quality section and provide action plan when necessary.

• Participate in the customer Quality matter related meetings and customer Quarterly Business Review/Scorecard meetings.

Qualifications

• 10+ years of experience in customer quality in fast pace high tech manufacturing environment.

• Bachelor's degree in Engineering, Science or other engineering discipline is required.

• Proven experience in customer support quality engineering, logical thinking, problem solving, customer communication and interface skills.

• Experience/basic knowledge in SMT/PCBA/Box build experiences in the network storage industry is a plus.

• Detail-oriented with a commitment to maintaining high standards of quality and reliability in all aspects of work.

• Strong and effective communication skills with the ability to collaborate across functional teams and present data/information clearly and concisely to both Pure internal and the customers.

#LI-HYBRID #LI-ONSITE

Pay Range

USD $130,000.00 - USD $196,000.00 /Yr.

Pay Transparency Statement

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

BE YOU-CORPORATE CLONES NEED NOT APPLY

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.