Senior Customer Marketing Manager Job

SAP Palo Alto , CA 94306

Posted 2 months ago

Requisition ID: 195325

Work Area: Marketing

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

At SAP Customer Experience, Customer Marketers create and tell inspirational stories and help connect customers to our brand. We develop product messaging and positioning and measure our success by our ability to develop creative and innovative marketing strategies and ability to gain C-level audience mindshare.

We are looking for a Customer Marketing Manager to help us turn our customers into effective advocates for our products. The role is an integral and strategic part of the marketing efforts for the SAP C/4HANA, a fast growing, high velocity, modern technology platform. The role requires an outgoing personality with the ability to work with enterprise customers and help them tell their stories to a wider audience. Candidate should be able to also work internally with sales, customer success, and product marketing teams.

Responsibilities:

  • Build and manage a customer advocacy program tied to leveraging customer success stories in campaigns, events, AR, and PR efforts.

  • Owns the reference topic from the LOB point of view and can support SAP Marketing and SAP GBO reference initiatives and influence

  • Responsible for AR/PR & Customer speakers for global Events

  • Collaborates with Center of Excellence and Reference Teams on setting priorities for references to recruit

  • Stakeholder communication and enablement within each Lines of Business (LoB)

  • Manage a reference program. Identify top referenceable accounts, cultivate, and monitor accounts.

  • Collaborate with the customer success team to ensure continued customer satisfaction.

  • Establish an SAP C/4HANA customer community and work with the SAP Customer Engagement team to institute a rewards program.

  • Create effective marketing assets (case studies, customer webinars, etc..) that can be leveraged in marketing campaigns.

  • Help customers become advocates through their appearance in social media, SAP conferences, and testimonial videos.

  • Collaborate with the Customer Success

  • Work within the context of the larger SAP customer community.

  • Work with Demand Gen, Event Marketing, and Product Marketing to connect campaigns to customer success stories.

Qualifications

  • Bachelor's Degree in Marketing or related field is required

  • 8+ years of related customer marketing experience

  • Proven success and familiarity with customer marketing SaaS enterprise solutions. Experience in a leading enterprise cloud / SaaS company a big plus.

  • Excellent writing and communications skills with the ability to create engaging content to be produced through various media channels

  • Excellent verbal communication skills with a strong ability to communicate story ideas at all levels across the organization

  • Strong ability to influence others and work collaboratively with other departments.

  • Strong project management skills

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto

Job Segment: ERP, Manager, Marketing Manager, SAP, Marketing, Technology, Management


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Senior Customer Marketing Manager Job

SAP