Senior Customer Insights Manager

Adobe Systems Incorporated San Jose , CA 95111

Posted 4 months ago

The Challenge

Customer engagement and retention is a top strategic priority for Adobe Digital Media business. MCI (Marketing & Customer Insights) is looking for an exceptional leader to drive insights and analytics for the top creative categories such as Photo, Design and Video to drive customer engagement and retention strategies. We are looking for someone with hands on experience in framing strategic questions, manipulating/analyzing very large data sets and an ability to build deep customer understanding with the capability to translate insights into business recommendations.

What You'll Do

In this role you will own specific work streams as a part of a broader problem-solving process, identify the most relevant information required to test specific hypotheses, and synthesize the relevant information to build actionable recommendations.

You will

  • Prioritize business issues and "translate" issues to an insight-learning agenda closely partnering with the business leads

  • Contribute to a structured problem solving approach to articulate the potential root causes of a business issue

  • Synthesize information across a wide variety of insight sources including: primary market research, third-party data, customer analytics (big data), marketing/media performance to inform the end to end customer story

  • Demonstrate data to understand Adobe products in depth, identify areas of opportunity, and execute projects to deliver sustained and material growth in customer engagement and retention for the Creative Cloud business

  • Help influence execution teams to drive key initiatives across the business that will increase customer engagement and retention

  • Help develop compelling "stories" that convey the relevant synthesized insights in a compelling manner to various internal partner audiences (e.g., business unit leaders, global marketing leaders)

Additionally, you should have experience in cross functional environments, leading change, and excellent communication skills, including a strong ability to communicate effectively to executive and non-technical audiences.


  • At least 3-4 years ideally of experience in the following areas: strategic consulting, customer insights/analytics, marketing analytics.

  • Ideally a degree in economics, maths, engineering or similar

  • Experience analyzing, interpreting, and using data to make business decisions

  • Familiarity with synthesizing combing quantitative analytics with other sources of market research and consumer insights

  • Comfort in working in dynamic and iterative-development environments.

  • A team-player, collaborative, mindset is essential.

  • Excellent communication skills, written, verbal and presentation

  • Strong SQL skills and ability to efficiently extract data from massive, highly complex, multi-dimensional datasets

  • Ability to "roll-up your sleeves" and work directly with raw data (when needed) including accessing data and linking in Hadoop, structuring and carrying out analyses (e.g., in R or SPSS)

  • Master's degree preferred

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Manager Market Insights


Posted 3 weeks ago

VIEW JOBS 10/25/2019 12:00:00 AM 2020-01-23T00:00 Who we are Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. When applying for a job you are required to create an account, if you have already created account - click Sign In. Creating an account will allow you to follow the progress of your applications. Note: Provide full legal first Name/Family Name * DO: Capitalize first letter of First and Last Name. Example: John Smith * DON'T: Capitalize entire First and/or Last Name. Example: JOHN SMITH * NOTE: Use correct grammar for Names with multiple cases. Example: McDonald or O'Connell Provide full address details Resume is required Multiple attachments can be uploaded including Resume and Cover Letter for each application Job Description Summary: * PayPal is seeking exceptional research professionals to influence and guide the leadership with actionable insights. We support PayPal's executives by delivering world-class decision enablement solutions that enrich customer understanding with key customer insights, competitive intelligence, business drivers and emerging consumer trends from an outside-in perspective. Job Description: The role requires strong strategic, problem-solving, influencing and analytical skills, with the ability to influence senior stakeholders across geographies, businesses and functions. Additionally, the role requires high energy, driven and motivated leaders with proven ability to influence both the C-level and operational managers with exceptional communication and presentation skills. Responsibilites: * Act as strategic insights advisor to senior leaders including C-level executives * Perform deep-dives to identify challenges, opportunities and specific actions required * Building scalable custom solutions that are essential to decision-making Requirements: * 7+ years of experience in consulting, strategy, market research, brand or analytics * Experience from Top-tier Consulting, Leading Consumer Brands or Payments * Bachelor's degree from a top-tier academic institution with a MBA/MS is a plus Subsidiary: PayPal Travel Percent: 0 Primary Location: San Jose, California, United States of America Additional Locations: We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at Paypal San Jose CA

Senior Customer Insights Manager

Adobe Systems Incorporated