Senior Customer Engineer

• The contractor should be proficient in diagnosing and resolving issues related to video and audio equipment, especially Cisco kits commonly used in meeting rooms. This includes troubleshooting connectivity problems, ensuring proper functioning, and addressing any technical glitches.

• Administer the RMA process. Jane St. does not have any support contracts in place today. They use a spare pool of equipment and RMA broken equipment

• Regularly inspecting meeting rooms is essential.

• The contractor should verify that the rooms are in good condition, including checking for any wear and tear, damaged cables, or malfunctioning equipment.

• As an L2 technician, the contractor will handle escalated issues from other staff members who perform meeting room checkouts.

• You'll address configuration problems, connectivity issues, and any other technical challenges.

• The should be available to assist during corporate events.

• This could involve setting up AV equipment, troubleshooting during events, and ensuring everything runs smoothly.

• When meeting rooms need updates or changes (such as new cabling, equipment upgrades, or rearrangement), the contractor will be responsible for executing these refreshes.

• The contractor will play a vital part in maintaining meeting room functionality.

Managing AV equipment inventory is crucial. The contractor should keep track of whats available, plan for future needs, and maintain an organized system.

Pay Details: $25.00 to $33.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.