Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Senior Customer Delivery Manager

Expired Job

CSG Systems Incorporated Omaha , NE 68102

Posted 2 months ago

14503 Senior Customer Delivery Manager (Open)

Position Type:

Full time




OS Client Delivery

Position Details:

The Senior Customer Delivery Manager is responsible for managing the resolution of our customers' business and technical challenges related to the CSG product portfolio by maximizing the value and the associated processes, best practices, procedures and services. The Senior Customer Delivery Manager is a CSG product and technical SME and functions as an advanced integrator between business needs and technology driven solutions. This role identifies and creatively solves mid to complex business problems, shaping solutions, designing and re-engineering critical processes as necessary and fundamentally impacting the way a customer best adopts our solutions. Executed correctly, this role enhances the overall user experience of the CSG product portfolio.


  • Leverage strong CSG product knowledge and best practices to guide customers in the implementation, support, and maximization of their CSG product portfolio.

  • Analyze information needs and functional requirements, develop and maintain the following artifacts, as appropriate: business requirements document (OSSD), use cases, acceptance criteria and high-level designs.

  • Conduct research, analysis, education, and training on product configuration issues on behalf of the customer and the Customer Relationship Manager.

  • Submit and oversee medium to large development requests and projects.

  • May lead medium to large sized projects specific to the customer and is advanced in project management practices (including but not limited to: Project Plan Development, Plan Health Assessment, Risk and Issue identification and mitigation).

  • As a customer product SME, manage conference calls, training sessions, quarterly business reviews and other activities with external customers and partners during problem resolution and implementation activities. Drive, negotiate and influence the team to ensure we meet and/or exceed our customer's expectations for service and support.

  • Serve as a strategic advisor to customers and provide product functionality, technology, best practice, process guidance, and implementation consultation within the following areas: Output related products, eCare related products, IM related products, Payment Manager products

  • Manage trouble ticket resolution to ensure timely resolution and customer satisfaction. Escalate tickets, as appropriate.

  • Collaborate with Customer Relationship Manager and act as a liaison between customer and internal teams, ensuring CSG aligns to delivering in the best interests of the customer. Support change management, ensuring all acceptance criteria is met with no customer impact.

  • May guide lesser experienced team members on proper work prioritization, product training, and various processes and procedures. Often serves as a mentor to new members of the team.

  • Supports the agreed upon Best Practices of SAFe Agile.

  • Understands fully and practices Culture and Agile principles. Beginning to use Servant Leader concepts.

  • May play Product Owner or Scrum Master roles as required.

  • Support after-hours on-call duties, as necessary.


  • Business and/or a related field or equivalent experience.

  • 5-7 years' experience in the customer delivery and/or customer support of software products and services within the cable, DBS, and/or telecommunications market.

  • Minimum of 3 years leadership experience with demonstrated success building and leading support and client relationship management teams.

  • Driven with the ability to exceed customer expectations.

  • Advanced ability to assess a situation and quickly formulate the correct solution.

  • Proven track record as a Project Delivery Manager managing large Agile Projects.

  • Solid commitment to customer service with good initiative and follow-through.

Desired skills and experiences

  • Working knowledge of technical concepts including operations and development processes, with emphasis on the Media and Entertainment business inclusive of Cable, DBS, and Telecommunications with experience with OSS/BSS solutions.

  • Strong written communication skills with the ability to understand customer needs

  • Thorough understanding of CSG products/solutions will be an advantage.

  • Accountability for client, stakeholders, project schedules, quality requirements, resource allocation, and risk, requirements

  • Manage client engagements and relationships while providing working with the internal teams.


  • Availability to travel up to 25 %
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Delivery Representative Omaha NE


Posted 1 week ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 The PCS Lube Tech Delivery Representative will professionally operate equipment to deliver inventories of Carwash Specific Products to customers in a cost efficient, safe, courteous and timely manner. The Delivery Representative is involved in customer service issues, ensuring the delivery meets the customer's needs. The Driver will manage the security and quality of PCS Lube-Tech materials while loading and unloading of trucks, and delivering to customers. ESSENTIAL DUTIES and RESPONSIBILITIES: * Function within the guidelines of the Lube-Tech "Team Ground Rules" and Mission Statement * Act as a "goodwill ambassador" of PCS Lube-Tech while driving and with each and every customer, to uphold the professional company reputation ensuring all customer needs are met. * Maintain current driver's license with appropriate endorsements and medical card * Build relationships with customers through friendly attitude when delivering * Work with customers to maintain delivery schedules * Become familiar with customer operations to anticipate their needs and expectations• * Communicate with dispatch, customer service and Account Manager daily to apprise them of deliveries and understand customer needs * Maintain interior cleanliness of truck along with delivery system equipment to maintain a highly reliable, professional-looking delivery vehicle * Maintain safety materials, organized on truck to simplify future delivery process and report all safety defects to appropriate personnel immediately * Verify documents are complete and submitted at the end of every shift MINIMUM QUALIFICATIONS: Education: High school diploma or GED Experience and/or Training: * No more than 3 moving violations in the last 36 months or 2 in the last 12 months * No DWI or DUI in the past 5 years * No Key crashes in the past 12 months or no more than one key crash in the past 36 Months. Key crashes include but are not limited to: rear end, lane change, intersecting and or loss of control. * Prefer 1 year driving experience and good customer service skills. Licenses/Certificates: Valid Driver's License Technology/Equipment: Basic Understanding of Car wash Chemicals PHYSICAL AND MENTAL DEMANDS: This is a physical job requiring frequent walking, ability to get in and out of the truck several times a day,. The employee must have the ability to perform basic math. This position requires the ability to operate a lift gate and barrel dolly when required.The ability to safely move 30 – 55 gallon drums. The mental and physical requirements described here are the representative of those that must be met by an individual to successfully perform the essential functions of this position. WORKING ENVIRONMENT: This position requires the driver to be in attendance during the entire process working in various weather conditions while loading and unloading the truck along with making deliveries. Exposed to various car wash chemicals. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. BENEFITS: * Comprehensive Health Insurance Plan * Health Savings Account * Traditional Medical Plan * Vision Insurance * Dental Insurance * 401(K) Plan with Company match * Profit Sharing Plan * Life Insurance * Short and Long Term Disability * Paid Time Off * Paid Holidays * Group Critical Illness * Group Accident * Tuition Reimbursement Lube-Tech is an Equal Employment Opportunity/Affirmative Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply Lube-Tech Omaha NE

Senior Customer Delivery Manager

Expired Job

CSG Systems Incorporated