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Senior Customer Care Representative

Expired Job

Century Communities Las Vegas , NV 89134

Posted 4 months ago

Essential Functions and Responsibilities:

  • Assist Warranty Manager on a daily basis as necessary

  • Work with Warranty Manager on any elevated warranty service issues

  • Respond to homeowner warranty calls as assigned by Warranty Manager

  • Provide training for warranty new hires

  • Assist Warranty Technicians on trade repairs

  • Call homeowners within 48 hours of receiving their call, fax, or email

  • Enter work order information into Build Pro and distribute to Contractors

  • Close out all completed work orders in Build Pro

  • Schedule warranty work with homeowners, field personnel, and trades

  • Assist with Home Orientations as necessary

  • Assist with homeowner visits within 30 days after closing

  • Assist with homeowner calls on all completed work orders to ensure that work was completed to their satisfaction

  • Assist in maintaining community standards

  • Perform other duties as assigned

Knowledge, Skills and Abilities:

  • Ability to maintain effective working relationships with customers, contracted agencies and workers, other employees, supervisory personnel

  • Experience in homebuilding industry preferred

  • Excellent communication skills

  • Proficient in Microsoft word

Education and Experience:

  • 5+ years of home building industry experience required.

  • High school degree or GED.

Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of this position, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment described here representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of this position, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually moderate.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.

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Senior Customer Care Representative

Expired Job

Century Communities