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Senior Customer Care Program Engineer, Fresno, CA

Expired Job

Pacific Gas And Electric Company Fresno , CA 93707

Posted 4 months ago

Requisition ID # 16044

Job Category : Engineering / Science

Job Level : Individual Contributor

Business Unit: Customer Care and CRE

Job Location : Fresno


Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States. And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, Together, Building a Better California is not just a slogan. It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services. They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.

Department Overview

In Customer Care, we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. Within Customer Care, PG&E's Customer Energy Solutions department (CES) is responsible for designing, implementing and administering customer demand side management programs, including energy efficiency; distributed generation, demand response, and rate programs that help PG&E customers in Northern and Central California manage the energy use of their homes and businesses. PG&E has been a national leader in energy efficiency since 1976 and continues to recruit and develop individuals to carry the CES Department's legacy of effective energy efficiency programs on into the future.

Within EE Programs, the EE Operations (EE Ops) team is a dynamic and critical organization which manages relationships with PG&E's commercial, industrial, and agricultural (CIA) customers, and certain external third-parties (such as energy consulting companies that focus on energy efficiency programs and services) EE Ops is focused on providing outstanding customer service to these customers and external parties by working with all departments within PG&E to ensure that their electric or gas issues are consistently and efficiently resolved.

Position Summary

This position will be responsible for providing technical support to the Business Energy Solutions (BES) organization for customer specific needs and to further the energy efficiency opportunities at customer facilities. This individual will be working with industrial customers to develop energy savings calculations, perform energy audit, and present reports to customers. Additionally, they will interact with PG&E Product Development and other PG&E departments, vendors, industry groups and others to deepen knowledge and understanding of technical solutions, options, practices and processes.

You must be able to travel at least 30 % of the time



  • Complete customer site visits by performing energy audits of facilities to identify opportunities for the customer to reduce electrical and gas consumption

  • Evaluate energy efficiency options for customer specific needs and determine the appropriate PG&E channel (rebates, CORE, 3 rd Party, Direct Install, etc.) to utilize

  • Provide technical calculations to estimate and confirm customer baselines, potential energy savings and address other impacts that could affect customer projects

  • Determine the appropriate calculation method to most effectively quantify potential energy savings based on; project complexity, business impact, and uncertainty of calculation inputs


  • Use technical knowledge and expertise to proactively identify future EE market opportunities

  • Build relationships with customers and facility contacts to assist in market transformation efforts, field perspective and identification of process or program gaps

  • Assist products and programs departments in the development of additional portfolio opportunities


  • Manage identified EE projects from development through implementation and payment. Requires updating of project status and interacting with BES members in Salesforce/Energy Insight tool, and communicating with all parties involved with project lifecycle


  • Provide technical and policy trainings to the sales organization (BES)
  • Respond to sales team questions from the field with regard to products, programs, applications or processes where coordination with other departments as needed



  • Bachelor's in engineering or equivalent work experience

  • Professional Engineer (PE) license

  • 4 years of engineering experience

  • Must possess a valid California driver's license or ability to obtain by first day of employment


  • General knowledge of end use technology in commercial, industrial and/or agricultural processes

  • Proficient in Microsoft Office: MS Excel, Word, PowerPoint

  • Strong focus on client and customer satisfaction

  • Written and verbal communication skills, and presentation skills

  • Master's degree in engineering

  • Engineering degree in mechanical or electrical engineering

  • DOE Qualified Specialists (ie: AIRMaster+, FSAT, PHAST, PSAT, or SSAT Qualified Specialists)


  • Utility industry experience

  • Strong written and verbal communication skills and project management skills

  • Experience and proficiency in project management: manage multiple priorities and projects to completion such as energy efficiency projects

  • Experience with Measurement and Verification techniques

  • Familiarity with Salesforce CRM platform

  • Strong focus on safety

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Senior Customer Care Program Engineer, Fresno, CA

Expired Job

Pacific Gas And Electric Company