Senior Customer Advocate

Windstream Communications Fort Lauderdale , FL 33301

Posted 3 months ago

WINDSTREAM ENTERPRISE

Senior Customer Advocate

Windstream Enterprise has an immediate need for a Senior Customer Advocate interested in working alongside fellow WE employees in building a foundation for our customers' success. We do this by acting as Pathfinders, pursuing a daily dedication to the following behaviors:

  • We approach each situation with a responsive and highly agile style, always meeting customers on their own terms.

  • We take the time to listen, learn and acknowledge the context of a customer's pain points.

  • We dig deeper into problems and seek new and better answers for our customers' unique requirements.

  • We guide customers towards the right solutions by leveraging our deep expertise and portfolio of innovative next-generation technology.

  • We deliver a direct response to our customer's needs, focusing on technologies that set the stage for growth.

JOB DESCRIPTION

As a Windstream Enterprise Senior Customer Advocate, you will:

  • Advise assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers; finding additional business in multiple areas within the existing customer.

  • Identify essential customer prospects and evaluate their position among competitors and research and analyze sales options.

  • Drive organizational management and effectiveness for customers by planning for evolutionary product development; communicate the project plan with internal resources and bridge any gaps within the product delivery process.

  • Manage formal RFP responses by collaborating with internal and external stakeholders; setting strategic sales objectives unique to the customer and aligning sales goals and quotas.

  • Manage customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensure project specifications are met; facilitate customer proposals and providing recommendations regarding setting metrics and tracking results.

  • Manage customer satisfaction and service delivery by anticipating potential service problems; continuing communication during challenging times and monitoring satisfaction.

  • Create business development plans and forecasts by preparing efforts on behalf of the customer; assessing customer needs on a regular basis; validating strategic sales model alignment; and maintaining accurate data for all sales activity.

  • Process product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration and following customer industry trends for enhancements to existing product platforms.

Minimum Requirements:

Bachelors Degree and 7 years professional level job related experience (outside, direct sales experience); OR 11 years professional level equivalent related experience.


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Senior Customer Advocate

Windstream Communications