Senior Customer Advocate

Windstream Communications King Of Prussia , PA 19406

Posted 3 months ago

Job Summary:

  • Advises assigned accounts (multi-national/global accounts) by selling new or additional products and services to existing customers; finding additional business in multiple areas within the existing customer; identifying essential customer prospects and evaluating their position among competitors; and researching and analyzing sales options.

  • Drives organizational management and effectiveness for customers by planning for evolutionary product development; communicating with internal resources the project plan; and bridging any gaps within the product delivery process.

  • Manages formal RFP responses by collaborating with internal and external stakeholders; setting strategic sales objectives unique to the customer; and aligning sales goals and quotas.

  • Manages customer projects and charters that relate to specific key accounts by overseeing project plans from conception to completion; ensuring project specifications are met; facilitating customer proposals; and providing recommendations regarding setting metrics and tracking results.

  • Manages customer satisfaction and service delivery by anticipating potential service problems; continuing communication during difficult times; and monitoring satisfaction.

  • Creates business development plans and forecasting by preparing efforts on behalf of the customer; assessing customer needs on a regular basis; validating strategic sales model alignment; and maintaining accurate data for all sales activity.

  • Processes product renewals and retention of existing customers by building customer rapport; conducting specific customer product analysis for expiration; and following customer industry trends for enhancements to existing product platforms.

Minimum Requirements:

Bachelors Degree and 7 years professional level job related experience (outside, direct sales experience); OR 11 years professional level equivalent related experience.


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Senior Customer Advocate

Windstream Communications