At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a
hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our
customers time and money. Customers can search through thousands of vehicles online, see full
360-degree views of both the interior and exterior of the vehicles before deciding to go through the
purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our
customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video.
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment.
We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple
projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Senior Advocate will work closely with our Lot Attendants, Advocates and Market Leader to ensure that the customer experience runs smoothly and efficiently. We are looking for someone who is an
operations expert, with the savvy to make important strategic decisions in addition to managing day to day operations, employee development, and the customer experience. We need someone with a knack for switching gears quickly and problem solving like a boss with positivity, proactivity and posie.
What you'll be Doing
in order to provide the ideal customer experience.
continuous evaluation, constructive coaching, and results-oriented motivation.
Address and effectively manage complex and sensitive customer-facing issues.
Monitor smooth day to day hub operations, problem solve and shift gears quickly when needed.
Actively look for ways to improve the overall customer and hub team experience.
Be a continuous positive force within the hub, creating strong morale and spirit throughout the
What you should have
Must have a valid Driver's License with a clean driving record for the past 5 years
4+ years work experience in a customer facing team environment
At least 1 year of leadership experience
Ability to switch gears and adapt to change quickly
Energy and drive to accomplish goals, meet deadlines and find solutions
Ability to diagnose and solve problems with varying complexity while maintaining a focus on
Experience coaching and motivating others
Strong customer relations skills
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere
where roles continually adapt as the company evolves
It would be great if you also had
Experience guiding teams to exceed goals
Experience with Salesforce or Tableau
Experience with strategic planning and process improvement
High influencing skills
What we'll offer in return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your
pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the
and rapid career development
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel,
crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary potions for extended periods of time (when driving) up to 3
hours at a time.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the
essential functions of their jobs.
Hiring is contingent on passing a complete background check. This role is not eligible for visa
Carvana is an equal employment opportunity employer. All applicants receive consideration for
employment without regard to race, color, religion, gender, sexual orientation, gender identity or
expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.