Senior CS Systems Specialist

Requisition ID : 503325

Job Description

At IFF , an industry leader in food, beverage, health, biosciences and sensorial experiences, science and creativity meet to create essential solutions for a better world - from global icons to unexpected innovations and experiences. With the beauty of art and the precision of science, we are an international collective of thinkers who partners with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves. Together, we will #DoMoreGood for people and planet. Learn more at iff.com, Twitter, Facebook, Instagram, and LinkedIn. (NYSE: IFF)

We are looking for a SR CS Systems Specialist at our New Century, KS location.

This role is responsible for providing internal expert support related to OTC system(s) regional or global. This role will provide advanced system support to internal and external customers. Troubleshoot issues and escalate to next level as needed. Support integrations for new clients including testing. It is important to understand how to test and make sure the changes made do not impact other data or processes (i.e., something else wasn't broken while fixing the original problem)

Job Requirements

• Collaborate globally with other departments and suppliers

• Act as the gatekeeper of subject matter ensuring approval processes, business procedures and data integrity/compliance are followed

• Participate and contribute to process improvements - including workflows, documentation of process and procedures, etc

• Train colleagues and new recruits on relevant updates and procedures. Individual one-on-one training, as well as presenting to a larger group

• Drive continuous improvement and KPI's in OTC process

• Collaborate with Regional Systems manager in identifying business needs which require process enhancements

Experience:

• Bachelor's degree (no specific major field required)

• +6 years' experience in Customer Service or Supply Chain

• Knowledge of SAP OTC

• Advanced knowledge of business processes and procedures

• Fluent business English communication skills

• Effective communication skills across all levels of the organization

• Project management skills

• Excellent analytical and quantitative skills

• Highly collaborative and team player

• Cross cultural awareness

Training / Certifications

• SAP OTC training

• Microsoft Office tools training (Word, Excel, PowerPoint)

• Six Sigma Certification

• APICs Certification

We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.