Senior CRM Software Engineer - Microsoft Dynamics 365

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we've built our reputation on over 80 years' worth of trust.

We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors-our members. If you're passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Why Wellmark Technology? Wellmark is building innovative, modern solutions using cutting edge technology.

We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work.

More about our unique benefit offerings here.

More about working at Wellmark here.

Job Description

This opportunity is for our CRM (Microsoft Dynamics) team. You will conduct high level systems analysis and implementation of our CRM platform with a focus on efficient and cost-effective development, which support Wellmark's business and Technology applications.

Leads system development and guides the team in the design, development, code testing and debugging necessary to ensure successful completion - or resolution of issues while focusing on utilization of emerging technologies. Contributes to and drives adoption of best practices (development standards, automated testing, CI/CD pipelines, etc.) across various platforms. Leads and supports a diverse development resourcing model which includes Wellmark staff, global onshore/offshore staffing, crowdsourcing, etc. Builds relationships with Wellmark leaders and acts as consultant on business process improvements and technology enhancements or capabilities.

Qualifications

Preferred:

• Strong Microsoft Dynamics 365 experience (PowerAutomate, forms, etc.)

• MEAN Stack Development experience for custom application work

• Health Insurance Knowledge

• Experience working within an Agile team environment.

• Ability or interest in mentoring/coaching others.

• Experience partnering with global staffing vendors to deliver projects.

Required:

• Bachelor's degree in Computer Science, MIS, or related field of study, and at least 2 years of software development experience (ex. Angular, NodeJS, TypeScript, C++, .NET, Java, SQL) OR 6 years of related and applicable experience.

• Strong analytical problem-solving skills. Accuracy and high attention to detail.
  
  Previous experience troubleshooting and developing creative technical solutions. Ability to provide innovative solutions to complex issues.

• Demonstrated experience in software development lifecycle methodologies.

• Big picture thinker with the ability to translate the value of the WaaS strategy to company strategy when making design and development decisions.

• Demonstrated, strong ability to gather information, perform necessary research needed for root cause analysis, problem definition and formulation, recommend solution implementation, verification, and ongoing optimization, using data to support recommendations and best practices.

• Demonstrated ability to build relationships to reach outcomes that gain the support and acceptance of all parties. Ability to communicate key information in a timely manner to the appropriate stakeholder audience with the ability to adjust communication style that will best suit the audience.

• Ability to communicate with and coach/mentor team members, while setting an example in maintaining a positive attitude, staying calm under pressure, being approachable, and respectful and taking responsibility for failures.

• Ability to thrive in fast-paced environment with changing priorities. Excellent organizational skills. Strong time management skills with the ability to set and meet established timeframes with little direction, while assuring data and information integrity.

• Eagerness to learn and stay current on industry trends and have a continuous learning mindset.

• Ability to collaborate and work as a team to accomplish goals and/or solve problems. Ability to earn trust and respect from peers, leadership, and stakeholders. Ability to learn by actively listening and applying coaching feedback.

• Ability to lead, support and work within a diverse development team model including global staffing, crowd sourcing, etc.

Additional Information

a. Provide development and/or production support for key software applications and systems. Define, analyze, estimate, develop, test, implement, document, and maintain programs and systems that meet business requirements.

b. Contribute to solutions architecture deliverables and decisions, through interpretation of architectural diagrams as inputs to the design deliverable. Apply the reference architecture, contribute to reusable assets, and produce technical specifications sufficient for development teams.

c. Partner and problem-solve with the UX team in the development of solutions that improve the user experience, pass minimum accessibility or usability criteria.

d. Work to resolve technical problems for on premise, cloud native, and hybrid applications and solutions.

e. Support the gathering of information, necessary research needed for root cause analysis, problem definition and formulation, solution implementation, verification, and ongoing optimization. Provide analysis of defects to find root cause.

f. Provide recommended solution(s) that promote successful delivery of business project objectives or production support objectives and support benefits realization.

g. Identify issues and think through challenges in the form of options and solutions. Partner with others to identify resolutions to known issues, impacts to project or production outcomes if not resolved, and determine when to escalate when necessary.

h. Communicate and provide regular updates and key information in a timely manner to leadership as well as the appropriate stakeholder audience. Collaborate and work as a team to accomplish goals and/or solve problems.

i. Other duties as assigned.

All your information will be kept confidential according to EEO guidelines.

Remote Eligible: You will have the flexibility to work where you are most productive.

This position is eligible to work fully remote. Depending on your location, you may still have the option to come into a Wellmark office if you wish to. Your leader may ask you to come into the office occasionally for specific meetings or other 'moments that matter' as well.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@wellmark.com

Please inform us if you meet the definition of a "Covered DoD official".