Senior CRM Business Analyst

Eaton Corporation Eden Prairie , MN 55344

Posted 8 months ago

Eaton's Hydraulics division is currently seeking a Senior CRM Business Analyst to join our team. This position is based at our Eden Prairie, MN facility.

The Senior CRM Business Analyst is responsible for supporting Eaton's CRM application, which includes web, mobile, and desktop versions that are used for Opportunity & Lead Management, Case Management, and Quote Management; CRM reporting; and the related business processes facilitated through CRM for Eaton's Hydraulics Business. In this role, you will assist the Hydraulics' CRM Manager with strategic global process coordination and toolset capabilities and be a subject matter expert on the CRM application.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potentialand where you can help us reach ours.

  • You will assist CRM Manager with global process alignment and reviewing change requests for the CRM system and tools (web, mobile, and desktop versions) and participate on Enterprise teams and IT projects related to system-wide toolset capabilities

  • You will develop and maintain Hydraulics' specific training materials and documentation related to global CRM process or new capabilities, North American utilization, support, and deployment of CRM processes, system, and reporting

  • You will coordinate and monitor CRM system activity and CRM reporting utilization across multiple business functions and operations (approx. 800 total users), deploying new or unused capabilities (system and reporting) based on business needs which are assessed from working with the applicable managers and process owners

  • You will assist with troubleshooting technical system issues and coordinate resolution with IT

  • You will perform Business Data Admin tasks required to support users and the business process and support Data Governance activities

  • You will develop and maintain training material and documentation on elements that are unique and specific to North America

  • You will provide training and general support on process or functionality questions

  • You will drive CRM process areas currently that are in scope, including Sales opportunities & leads, customer case management/issue resolution, and quote management

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Qualifications

Required (Basic) Qualifications:

  • Bachelor's Degree from an accredited institution

  • Minimum of two (2) years' experience in product management and/or sales

  • No relocation assistance is available for this position. The candidate for the role must currently reside within a 50 mile radius of Eden Prairie, MN

  • Must be legally authorized to work in the United States without company sponsorship

Preferred Qualifications:

  • Bachelor's Degree in Business, Marketing, Engineering, IT or a technical related field from an accredited institution

  • Experience in Sales, Sales Support, and CRM related processes, especially Opportunity Management and Case Management (customer issue resolution)

  • Experience with Oracle CRM: Siebel (or similar CRM applications i.e. Salesforce) - able to have detailed user knowledge and understanding of technical aspects

  • Understanding capabilities of Oracle OBIEE reporting (or similar analysis tools) to define use cases for report development resources

  • Charting, pivot tables, and basic data analysis functions in Excel or Power BI (or similar tools)

  • Prior experience with training development and delivery

Position Success Criteria :

  • Ability to effectively present information and respond to questions from management, engineers, customers or the general public.

  • Ability to identify and capture enhancement needs, ensuring business requirements are properly identified, translated, and communicated

  • Ability to track and coordinate system enhancements and issues from identification to resolution

  • Ability to seek input and identify use cases on reporting needs to drive business results and coordinate with report development resources to deliver

  • Ability to use data analysis to enable improvements in customer engagement and customer experience

  • Ability to lead process change or improvement discussions with the relevant stakeholders from discovery, pilot, implementation, and analysis

  • Ability to work effectively with both non-technical personnel (business users, managers, and process owners) and technical personnel (IT teams and report developers)

  • Experience with being on project teams and leading aspects of projects; knowledge of project management fundamentals

  • Ability to work effectively in project teams where team members are not co-located

  • Ability to define problems, analyze data and draw valid conclusions that result in solid recommendations.

  • Ability to demonstrate a high level of energy and personal drive.

  • Ability to demonstrate strong project management and organization skills.

  • Ability to demonstrate strong interpersonal and communication skills

  • Ability to write reports, business correspondence and technical documents.

#LI-KW1

We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyou'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America US/Puerto Rico

Organization: HYD Hydraulics Group

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior IT Business Analyst

C.H. Robinson Worldwide, Inc.

Posted 3 days ago

VIEW JOBS 10/19/2019 12:00:00 AM 2020-01-17T00:00 As an IT Business Analyst on CH Robinson's Navisphere Orders team, you will use your combined experienced in technology and business analytics to define, document, and coordinate business initiatives to help build and deliver world class supply chain software. This team is responsible for maintaining and moving our core Orders platform into the future. In this role, you will partner with software engineers across multiple teams to manage and drive project work forward. You will experience success in this role by leveraging your passion for technology, motivation, strong communication skills and desire to work in a highly collaborative environment. Responsibilities: * Document business and technical requirements into user stories which are clear, unique, complete, consistent, traceable, and verifiable/testable * Work with the architects, technical leads and developers to translate requirements into system designs * Collaborate with and support developers during their design and development efforts to provide support for their analysis of the story * Create test plans, test cases and do functional testing, as needed * Validate that product deliveries meet requirements and when necessary, facilitate product demonstrations * Proactively contribute to the quality of the product by seeking and proposing new or alternative approaches to address the requirements * Participate in daily Stand-Up meetings, Sprint Demonstrations, Retrospectives, and Sprint Planning * Address issues and mitigate risks, communicate status to business, management and other technology teams that are impacted by the project * Effectively manage the schedule and time of multiple active and pending projects Required Qualifications: * 4+ years of experience in information technology * 2+ years of experience as an IT Business Analyst or Product Manager managing the delivery of information technology solutions * Experience with XML, JSON and basic SQL * High School Diploma or GED Preferred Qualifications: * Excellent written and verbal communication skills * Ability and willingness to quickly learn new custom applications * Demonstrate leadership, critical thinking, negotiation, facilitation, consulting, problem solving, decision-making, strategic and analytical skills * Self-starter and able to work under minimal supervision * Bachelor's Degree in Computer Science, Software Engineer, or MIS Benefits We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities. About C.H. Robinson Come collaborate with our team of over 900 global IT professionals. You'll have the opportunity to work in an Agile environment and provide solutions to the world's most challenging supply chain problems. We believe in accelerating careers by providing ongoing training and professional development opportunities. Start here. Accelerate here. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. We are empowered to make decisions, help our customers grow, give back to our communities. . Join the 15,000 employees worldwide who are accelerating their careers at C.H. Robinson. EQUAL OPPORTUNITY EMPLOYER C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran #LI-CS1 C.H. Robinson Worldwide, Inc. Eden Prairie MN

Senior CRM Business Analyst

Eaton Corporation