Eaton's Hydraulics division is currently seeking a Senior CRM Business Analyst to join our team. This position is based at our Eden Prairie, MN facility.
The Senior CRM Business Analyst is responsible for supporting Eaton's CRM application, which includes web, mobile, and desktop versions that are used for Opportunity & Lead Management, Case Management, and Quote Management; CRM reporting; and the related business processes facilitated through CRM for Eaton's Hydraulics Business. In this role, you will assist the Hydraulics' CRM Manager with strategic global process coordination and toolset capabilities and be a subject matter expert on the CRM application.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potentialand where you can help us reach ours.
You will assist CRM Manager with global process alignment and reviewing change requests for the CRM system and tools (web, mobile, and desktop versions) and participate on Enterprise teams and IT projects related to system-wide toolset capabilities
You will develop and maintain Hydraulics' specific training materials and documentation related to global CRM process or new capabilities, North American utilization, support, and deployment of CRM processes, system, and reporting
You will coordinate and monitor CRM system activity and CRM reporting utilization across multiple business functions and operations (approx. 800 total users), deploying new or unused capabilities (system and reporting) based on business needs which are assessed from working with the applicable managers and process owners
You will assist with troubleshooting technical system issues and coordinate resolution with IT
You will perform Business Data Admin tasks required to support users and the business process and support Data Governance activities
You will develop and maintain training material and documentation on elements that are unique and specific to North America
You will provide training and general support on process or functionality questions
You will drive CRM process areas currently that are in scope, including Sales opportunities & leads, customer case management/issue resolution, and quote management
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Required (Basic) Qualifications:
Bachelor's Degree from an accredited institution
Minimum of two (2) years' experience in product management and/or sales
No relocation assistance is available for this position. The candidate for the role must currently reside within a 50 mile radius of Eden Prairie, MN
Must be legally authorized to work in the United States without company sponsorship
Bachelor's Degree in Business, Marketing, Engineering, IT or a technical related field from an accredited institution
Experience in Sales, Sales Support, and CRM related processes, especially Opportunity Management and Case Management (customer issue resolution)
Experience with Oracle CRM: Siebel (or similar CRM applications i.e. Salesforce) - able to have detailed user knowledge and understanding of technical aspects
Understanding capabilities of Oracle OBIEE reporting (or similar analysis tools) to define use cases for report development resources
Charting, pivot tables, and basic data analysis functions in Excel or Power BI (or similar tools)
Prior experience with training development and delivery
Position Success Criteria :
Ability to effectively present information and respond to questions from management, engineers, customers or the general public.
Ability to identify and capture enhancement needs, ensuring business requirements are properly identified, translated, and communicated
Ability to track and coordinate system enhancements and issues from identification to resolution
Ability to seek input and identify use cases on reporting needs to drive business results and coordinate with report development resources to deliver
Ability to use data analysis to enable improvements in customer engagement and customer experience
Ability to lead process change or improvement discussions with the relevant stakeholders from discovery, pilot, implementation, and analysis
Ability to work effectively with both non-technical personnel (business users, managers, and process owners) and technical personnel (IT teams and report developers)
Experience with being on project teams and leading aspects of projects; knowledge of project management fundamentals
Ability to work effectively in project teams where team members are not co-located
Ability to define problems, analyze data and draw valid conclusions that result in solid recommendations.
Ability to demonstrate a high level of energy and personal drive.
Ability to demonstrate strong project management and organization skills.
Ability to demonstrate strong interpersonal and communication skills
Ability to write reports, business correspondence and technical documents.
We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyou'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Region: North America US/Puerto Rico
Organization: HYD Hydraulics Group
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time