Senior Credit Risk Specialist - Servicing Risk

About this role:

Wells Fargo is seeking a Senior Credit Risk Specialist within Home Lending Servicing Risk (HLSR), a part of the Home Lending Chief Risk Office (CRO) team. Learn more about the career areas and lines of business at wellsfargojobs.com.

The Senior Credit Risk Specialist is responsible for providing risk oversight of Home Lending Servicing, with a focus on the areas of Account Resolution (Collections) and Customer Service contact centers and Home Equity Line management operations. This HLSR professional will partner with Home Lending Servicing leadership, serving as key risk advisor for all risk types, including credit risk.

In this role, you will:

• Review business, operational, or technical challenges that require an in-depth evaluation of variable factors and utilize risk knowledge to issue resolutions on Servicing projects and initiatives

• Use subject matter expertise and business knowledge to provide independent risk oversight and credible challenge on Front Line servicing process, emerging trends, and issues

• Provide risk expertise and consulting to Home Lending Servicing, including the development of corrective action plans and effectively managing change

• Collaborate with IRM partners to understand risk exposure in RAU coverage areas of Account Resolution and Customer Service, and Home Equity Line management operations

• Evaluate the adequacy and effectiveness of strategy, policies, procedures, processes, systems, and internal controls

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Ability to work independently to meet risk area, projects and process deliverables, while leveraging solid understanding of the risk policies, procedures and compliance requirements

• Lead and manage multiple concurrent initiatives

• Work independently, and may partner with other risk professionals or business leaders to coordinate risk reporting or materials or mitigate risk for coverage areas

• Lead moderately complex initiatives and identify opportunity for risk mitigation strategies within Credit Risk

• Contribute to credit performance, potential or emerging risks

• Review and analyze moderately complex processes and projects, business, operational, or technical challenges that require an in-depth evaluation of variable factors

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

Required Qualifications:

• 4+ years of Credit Risk experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Technical experience in SAS, SQL, or Tableau

• Home lending experience with subject matter expertise in processes and risks associated with Contact center operations for Account Resolution (Collections) and Customer Service or other default servicing areas

• Ability to analyze data or information, and summarize insights, and formulate recommendations based on review

• Strong collaboration and communication skills. Ability to clearly and concisely communicate (both written and verbal) with business partners, peers and management and lead discussions.

• Ability to effectively identify, evaluate, aggregate, and challenge risks - balancing the impact to customers, business, and bank.

• Ability to work independent, and seek direction when appropriate; ability to formulate independent judgment and apply prudent risk mitigation principles

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

• Ability to develop partnerships and collaborate with other business and functional areas

• Effective problem-solving skills and the ability to research and analyze options and impacts of solutions, and recommend alternatives

• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

• Knowledge of Home Lending servicing systems, tools, and automated decisioning tools

• Experience within other Independent Risk Management areas

Job Expectations:

• This position offers a hybrid work schedule.

• No relocation assistance is provided for this job.

• Ability to work at one of the approved locations in the job posting.

Posting Locations:

• Dallas, TX
• West Des Moines, IA
• Minneapolis, MN
• Charlotte, NC
• St. Louis, MO
• Tempe, AZ

Posting End Date:

24 May 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.