Senior Credit & Collections Specialist (Bilingual)

Job Description

JOB DESCRIPTION:

The Senior Credit & Collections Specialist role will require an individual to use creative thinking and problem solving to address complex disputes. This role will be required to interact with all levels within the organizations they support both internally and externally as well as conduct work independently. The qualified candidate will be able to leverage their analytical skills to drive resolution with customers while maintaining a high level of professionalism. This position will include a portfolio on customers in Quebec and excellent French language skills are mandatory.

Position location: This role will be on our hybrid schedule (3 days/week) out of our North Olmsted, Ohio location.

RESPONSIBLIITIES:

What you will be doing

• Manage the collection efforts for specific accounts receivable portfolio.

• Perform intricate research pertaining to customer disputes.

• Process credits for receivables portfolio pertaining to authorized programs and billing discrepancies.

• Identify unwarranted customer patterns and performs root cause analysis to resolve.

• Maintain credit history files.

• Identify delinquent accounts requiring external collection efforts.

• Review orders on credit hold and recommend appropriate course of action.

• Analyze system data to improve Accounts Receivable metrics.

• Assist Director of Credit and Collections with projects as requested

QUALIFICATIONS:

BASIC QUALIFICATIONS:

• Proficient in in reading, writing and speaking in French, preferably French Canadian

• Associate's degree or high school diploma/GED required.

• Minimum of 5 years Finance and/or Credit experience is required

• Excellent communication skills (both oral and written) with ability to maintain positive relationships at all levels

• Must be able to respond effectively to pressure and heavy workloads

• Individual must be detail oriented

• Must be recognized as a team player

• Must possess working knowledge of Word and Excel, graphics. Business Explorer experience preferred

PREFERRED QUALIFICATIONS:

• Bachelor's Degree preferred

• Familiarity with Amazon and EDI processes is a plus.

ADDITIONAL INFORMATION:

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates' feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: Plumbing, Doors and Security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more.

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at FBIN.Recruiting@fbhs.com and let us know the nature of your request along with your contact information.