Senior Credit & Collections Representative

KEY RESPONSIBILITIES:

• Reduce and maintain DSO and delinquency on assigned accounts at an acceptable level, consistent with company, department, and individual objectives through consistent and effective collection contact. This must be accomplished in a manner that maximizes revenue and minimizes bad debt expense/exposure, while maintaining excellent customer and sales force rapport through effective communication and follow up.

• Investigate and resolve customer holdbacks and inquiries in a timely manner, which often involves collaboration and coordination with other functional areas and the field in a manner that provides prompt service to the customer.

• Communicate effectively with representatives from our customer accounts in the various Twin City Fan Companies

• Conduct credit investigation on new and existing accounts. Assign and maintain appropriate credit limits and payment plans that are consistent with the customer's financial position that balances the need to maintain control with the need to prevent unnecessary credit hold flags on orders.

• Review, discuss options, and coordinate collection issues with sales management and sales representatives in an effort to maintain an open account basis with customers. Coordinate the resolution of invalid purchase orders and other discrepancies with customers, the sales force, and customer service.

• Collaborate with departmental and cross-functional personnel on assigned projects related to process improvement, training, and initiatives with accounting, order entry, or other functional areas.

• Review and manage orders on hold to determine disposition, with a particular eye towards production and shipping deadlines and customer expectations.

• Act, Live, and Behave by TCF Core Values.

• Other duties as assigned.

QUALIFICATIONS:

• Five plus year's experience in credit and collections.

• Demonstrated ability working with minimal supervision and exercising judgment in developing and implementing strategies for results

• Solid understanding of credit & collections policies, procedures & strategies related to business customers

• Ability to read, interpret and understand credit reports

• Demonstrated strong analytical and reconciliation skills

• Excellent negotiation and customer service skills

• Excellent oral and written communication skills

• Knowledge of accounting practices and good math skills

PHYSICAL DEMANDS/WORKING CONDITIONS:

• Standard office environment

• Ability to occasionally lift up to 20 pounds

• Ability to occasionally climb, balance, stoop, kneel, reach

• Ability to work extended hours sitting at a computer

This job description does not constitute a written or implied contract of employment, nor is it an all- inclusive list of responsibilities. Twin City Fan Companies, Ltd. reserves the right to revise or change job duties and responsibilities as business needs arise. Qualifications are representative of minimum levels of knowledge, skills, and experience re