Senior Credit And Collections Specialist

Position Summary:

The Sr. Credit and Collections Specialist is a key customer facing member of CVG's AR Leadership Group and is critical to mitigating the corporation's risk. This position will help ensure timely collection of past due balances and be the conduit for disputed resolution across divisions with the responsibility of directing and managing the Collection Specialists within their group, including coaching and training. They will assist in the development and execution of a corporate credit risk policy.

• Analyze customer creditworthiness and create a matrix for credit limits based on financial data, payment history, and industry trends and establish a schedule to regularly review existing customers.

• Lead divisional reviews and analyze customer account balances to ensure that proper collection activities are performed.

• Negotiate payment plans and settlements with delinquent customers and initiate legal actions when necessary.

• Develop reporting and analytics for senior management to monitor risk, collection activities, and trends.

• Monitor and report on the status of collections activities which includes reporting on highest risk accounts with recommendations for resolution.

• Participate in continuous improvement efforts by identifying patterns and pain points to make recommendations for areas of improvement.

• Provide a point of escalation for all matters related to collections and credit.

• Integrate a structured credit approval process by establishing a system for credit approval which works for multiple divisions.

Reporting Structure

This position reports to the Accounts Receivable Manager