Objective: To facilitate professional, accurate, cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.
Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines
Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc
Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction
Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by Altour with total management awareness and participation
Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements
Is available for and receptive to training opportunities
Is Sabre proficient and maintains Sabre skills with relevant training
Has knowledge of and understanding of re-routing and exchange processes
Stays abreast of technology and industry knowledge, especially with intranet tools provided by Altour
Problem resolution to always include management.
Assists other agents on the account
Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation
Overall travel industry knowledge and experience
Essential; Must have excellent communication skills and enjoy working with high level global clientele
7-10 years Sabre computer knowledge and proficiency
Competent with all aspects of ticketing transactions
Proficient with International Itineraries and rate structures
Knowledge of online booking tools a must
Experienced and comfortable with premium travelers
Attention to detail/conscientiousness/flexible
Problem solving and initiative
Interpersonal communication and relationship building skills
Willingness to learn new functions and to enhance existing skills
Patience and flexibility
Minimum 7+ Years Industry Experience
Regular and dependable attendance and punctuality are required.
Occasional travel may be required.
Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time.
Job requires employee to sit for extended periods of time without being able to leave the work area.
Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.
Typing or otherwise working primarily with fingers.
Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
Ability to understand the meanings of words and effectively respond, analyze information and write reports, comprehend complex issues, and communicate effectively to diverse groups.
Job requires employee to perform basic arithmetic accurately and compute rates and percentages.
Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.
ALTOUR is an Equal Opportunity Employer