Senior Corporate Travel Agent

Altour Sherman Oaks , CA 91423

Posted 2 months ago

Objective: To facilitate professional, accurate, cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service. Ability to multi-task in fast-paced work environment.

Responsibilities:

  • Completes travel arrangements for clients' air, hotel, car rentals, trains, tour, and ground arrangements at the lowest possible price within corporate travel guidelines

  • Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc

  • Maintains ownership of each record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction

  • Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by Altour with total management awareness and participation

  • Stays fully informed on all airline rules and regulations, tariffs, and fare requirements and accurately applies this knowledge to all travel arrangements

  • Is available for and receptive to training opportunities

  • Is Sabre proficient and maintains Sabre skills with relevant training

  • Has knowledge of and understanding of re-routing and exchange processes

  • Stays abreast of technology and industry knowledge, especially with intranet tools provided by Altour

  • Problem resolution to always include management.

  • Assists other agents on the account

  • Performs other office functions as needed and seeks ways to personally add to the overall efficiency of the operation

Skills/Experience Required:

  • Overall travel industry knowledge and experience

  • Essential; Must have excellent communication skills and enjoy working with high level global clientele

  • 7-10 years Sabre computer knowledge and proficiency

  • Competent with all aspects of ticketing transactions

  • Proficient with International Itineraries and rate structures

  • Knowledge of online booking tools a must

  • Experienced and comfortable with premium travelers

  • Attention to detail/conscientiousness/flexible

  • Problem solving and initiative

  • Interpersonal communication and relationship building skills

  • Willingness to learn new functions and to enhance existing skills

  • Patience and flexibility

  • Minimum 7+ Years Industry Experience

  • Regular and dependable attendance and punctuality are required.

Physical Requirements:

  • Occasional travel may be required.

  • Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time.

  • Job requires employee to sit for extended periods of time without being able to leave the work area.

  • Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.

  • Typing or otherwise working primarily with fingers.

  • Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.

  • Ability to understand the meanings of words and effectively respond, analyze information and write reports, comprehend complex issues, and communicate effectively to diverse groups.

  • Job requires employee to perform basic arithmetic accurately and compute rates and percentages.

  • Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.

ALTOUR is an Equal Opportunity Employer


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