Senior Corporate Center Coordinator (Corporate Concierge)

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News' Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.

The Texas Capital Center Coordinator is at the frontline of making a positive first impression and leaving a lasting impression on clients, visitors, and employees. The ideal candidate will be analytical with excellent organizational skills and detailed oriented. Client experience obsessed with responsibility of building working relationships with fellow colleagues, porters, audio visual and catering teams. This role will be responsible for the entire client and guest experience throughout each visit and includes managing reception desk essential functions, greeting and directing clients and providing all meeting planning support. This role is a high functioning multi-tasker - answering telephone calls, promptly returning emails, submit facilities requests; monitoring and inspecting conference room setups, greeting clients while managing the front desk, Additionally, supporting the event marketing team with senior level meetings and client events.

Responsibilities

• Manage every front of house and back of house space, including junior personnel.

• Maintain standard operating procedure for a consistent and efficient, client obsesses experience.

• Managing essential functions, greeting, and directing clients.

• Check rooms making sure catering, audio visual and room sets match BEO.

• Keep track of Client Center inventory, standard purchases, and invoicing within approved processes.

• Manage space issues, escalate unresolved matters to manager.

• Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports aiding internal support team.

• Develop rapport with internal admins, practices, and meeting contacts to learn about business needs while understanding the importance of meeting their expectations.

• Ensure client and staff confidentiality.

• Meet qualitative and quantitative targets.

• Monitoring customer satisfaction levels.

Qualifications

• A minimum of 7-10 years' experience in Hospitality Industry - specific 5-star hotels, Meeting Planning and Food & Beverage with bespoke luxury guest experience.

• Effectively manage guest experience and expectations through an elevated level of tact and diplomacy.

• Highly organized with the ability to multi-task and apply judgment to priority.

• Ability to communicate effectively with guests, team members and leadership, both verbally and in writing, is a must.

• Must have demonstrated ability exercising utmost discretion with confidential information.

• Must be able to provide a genuine and sincere service experience in a friendly and professional manner.

• Must actively listen to provide optimal service tailored to guest requests.

• Must be able to multi-task in a fast-paced, high demand environment required.

• Must be comfortable working and speaking with the public.

• Must have experience working under pressure while meeting deadlines and goals.

• Must possess the capability to maintain a positive and professional demeanor under challenging situations.

• Must be self-driven with a strong ability to work with minimal supervision.

• Must be able think critically and analyze information with efficient solution generating skills.

• Must be willing to work flexible shifts covering conference center hours.

• Must be able to be mobile during peak meeting times and in a stationary position during downtimes.

• Frequently moves boxes weighing up to 30 pounds across the office for various needs.

• Working knowledge of audio-visual systems.

• Intermediate proficiency in Microsoft Office (Word and Excel) and business communication is required.

• Technical knowledge and application utilizing CRM systems.

• Knowledge of EMS booking system (a plus).

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.