Senior Coordinator - Patient And Family Services

Lifebridge Health, Inc. Baltimore , MD 21203

Posted 2 months ago

Leads the overall patient/family compliment, complaint, grievance, and appeal process, including intake, distribution, and prioritization. Uses relevant data to identify opportunities to reduce complaints and grievances and leads and coordinates associated efforts.

Develops and implements programs to recognize and reward outstanding service.

Basic professional knowledge; equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field. Bachelor's Degree required in related field. 3-5 years of experience.

Microsoft Office Suite; Basic computer skills; Cerner; Standard Office Equipment; Medical terminology; Critical thinking skills; Data Analysis. Demonstrates the ability to follow verbal instructions, as well as the ability to communicate effectively both verbally and in writing.

Facility: Part of LifeBridge Health, Sinai Hospital of Baltimore features state-of-the-art facilities and renowned Centers of Excellence some with national and international acclaim.

As the largest community hospital and the third largest teaching hospital in Maryland, Sinai Hospital's mission is to provide quality patient care, educate medical students and residents, and engage in research to improve the lives of people all over the world. Sinai Hospital is a smoke-free workplace. M/F/PV/IWD Employer Requisition Number: 50459 Department:

Patient and Family Services (6210) Schedule: Full-time Shift: Day shift Hours: 8:30am-5:00pm

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Senior Coordinator - Patient And Family Services

Lifebridge Health, Inc.