BUSINESS: Aerospace & Defense
LOCATION: Hauppauge, NY
DIRECT REPORTING: Inside Sales Manager
Administer assigned customer accounts. Evaluate customer performance requirements, delivery schedules and reviews estimates of material and labor costs
Provides mutually acceptable solutions to customer problems that impact cost or schedule. Negotiates requirements across multiple customers, products and internal teams.
Responsible of managing backlog and assuring all system tools are updated daily.
Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints covering invoices or billing discrepancies; researches account histories to assist in collection activities.
Approves or authorizes special price quotations and allowances, deductions, and adjustments on a case-by-case basis. Determines the need for amendments or extensions to warranty or agreements. Determines when customer requested changes are out-of-scope.
Analyzes and proposes changes in methods and/or procedures to improve efficiency and quality of service.
Acts as point of contact with the customer on assigned accounts. Coordinates customer visits, presentations and audits. Maintains successful long-term business relationships and contacts with customers.
Work assignments may include cross-functional or project team responsibilities (e.g. continuous improvement).
Maintain professional and technical knowledge by attending educational workshops, reviewing trade publications, and/or participating in professional associations such as the National Contract Management Association (NCMA)
Ensures compliance with federal, state and aerospace industry regulations. Ensures adherence to requirements and advises management on needed actions.
Interface with customers with the goal of meeting and exceeding customer expectations and being able to respond to their requirements.
Contracts Administrator administers contracts for products and systems to ensure fulfillment of contractual fiscal and performance obligations.
Responsible for the direction and oversight of assigned customer accounts.
Defines and interprets customer requests/requirements, generates quotes/proposals, monitors/drives performance, negotiates pricing and terms, and ensures compliance with contractual requirements.
Be the point of contact for customers and interact with customers to understand customer requirements, provide updates on product/program status, while working closely with sales account managers and other associates.
Involved in collaborating with other company disciplines assigned to the program from technical, manufacturing and administrative areas.
Represents the customers in meetings (Voice of customer) with other functional areas and responsible for customer satisfaction, maintaining communication, and the overall management of the customer relationship.
Negotiates, develops, monitors and administers a variety of contracts and agreements in partnership with other areas of the business.
Other duties as needed and assigned.
Knowledge Skills & Abilities
Proven track record of success in sales support working with key OEM's and or Tier 2 customers within the aerospace & defense markets.
Strong customer service skills including the ability to prioritize, balance, and manage multiple sales opportunities.
Must have strong writing, planning and organizational skills.
Ability to communicate effectively both with customers and internally.
Must be a team player and have effective communication, interpersonal and team building skills and able to manage multiple tasks in a rapidly changing environment.
Knowledge of and experience of export compliance (ITAR/EAR); industry-specific requirements/standards.
Thorough knowledge of Word, Excel, Power Point, and Access, and other applicable tools.
High energy level, comfortable performing multifaceted projects in conjunction with normal activities.
Demonstrated ability to influence others and impact change.
Participative management style advocates team concept.
Well-developed interpersonal skills. Ability to get along well with people of diverse backgrounds, experience, and personalities.
Ability to establish credibility and be decisive but able to recognize and support the organization's preferences and priorities.
Education & Experience
Undergraduate degree in Business, Finance, Inside Sales/Marketing preferred
Minimum 5 years of progressive inside sales, customer service, and or contracts admin in Aerospace, Defense or related market space.
CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities