Senior Contracts Administrator

Circor International Hauppauge , NY 11788

Posted 2 months ago

Job Description:

ORGANIZATIONAL STRUCTURE

BUSINESS: Aerospace & Defense

LOCATION: Hauppauge, NY

DIRECT REPORTING: Inside Sales Manager

FUNCTIONAL REPORTING:

POSITION DETAILS

Principal Activities

  • Administer assigned customer accounts. Evaluate customer performance requirements, delivery schedules and reviews estimates of material and labor costs

  • Provides mutually acceptable solutions to customer problems that impact cost or schedule. Negotiates requirements across multiple customers, products and internal teams.

  • Responsible of managing backlog and assuring all system tools are updated daily.

  • Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints covering invoices or billing discrepancies; researches account histories to assist in collection activities.

  • Approves or authorizes special price quotations and allowances, deductions, and adjustments on a case-by-case basis. Determines the need for amendments or extensions to warranty or agreements. Determines when customer requested changes are out-of-scope.

  • Analyzes and proposes changes in methods and/or procedures to improve efficiency and quality of service.

  • Acts as point of contact with the customer on assigned accounts. Coordinates customer visits, presentations and audits. Maintains successful long-term business relationships and contacts with customers.

  • Work assignments may include cross-functional or project team responsibilities (e.g. continuous improvement).

  • Maintain professional and technical knowledge by attending educational workshops, reviewing trade publications, and/or participating in professional associations such as the National Contract Management Association (NCMA)

  • Ensures compliance with federal, state and aerospace industry regulations. Ensures adherence to requirements and advises management on needed actions.

  • Interface with customers with the goal of meeting and exceeding customer expectations and being able to respond to their requirements.

  • Contracts Administrator administers contracts for products and systems to ensure fulfillment of contractual fiscal and performance obligations.

  • Responsible for the direction and oversight of assigned customer accounts.

  • Defines and interprets customer requests/requirements, generates quotes/proposals, monitors/drives performance, negotiates pricing and terms, and ensures compliance with contractual requirements.

  • Be the point of contact for customers and interact with customers to understand customer requirements, provide updates on product/program status, while working closely with sales account managers and other associates.

  • Involved in collaborating with other company disciplines assigned to the program from technical, manufacturing and administrative areas.

  • Represents the customers in meetings (Voice of customer) with other functional areas and responsible for customer satisfaction, maintaining communication, and the overall management of the customer relationship.

  • Negotiates, develops, monitors and administers a variety of contracts and agreements in partnership with other areas of the business.

  • Other duties as needed and assigned.

Job Requirements

CANDIDATE REQUIREMENTS

Knowledge Skills & Abilities

  • Proven track record of success in sales support working with key OEM's and or Tier 2 customers within the aerospace & defense markets.

  • Strong customer service skills including the ability to prioritize, balance, and manage multiple sales opportunities.

  • Must have strong writing, planning and organizational skills.

  • Ability to communicate effectively both with customers and internally.

  • Must be a team player and have effective communication, interpersonal and team building skills and able to manage multiple tasks in a rapidly changing environment.

  • Knowledge of and experience of export compliance (ITAR/EAR); industry-specific requirements/standards.

  • Thorough knowledge of Word, Excel, Power Point, and Access, and other applicable tools.

  • High energy level, comfortable performing multifaceted projects in conjunction with normal activities.

  • Demonstrated ability to influence others and impact change.

  • Participative management style advocates team concept.

  • Well-developed interpersonal skills. Ability to get along well with people of diverse backgrounds, experience, and personalities.

  • Ability to establish credibility and be decisive but able to recognize and support the organization's preferences and priorities.

Education & Experience

  • Undergraduate degree in Business, Finance, Inside Sales/Marketing preferred

  • Minimum 5 years of progressive inside sales, customer service, and or contracts admin in Aerospace, Defense or related market space.

OTHER

  • US Persons Only (US citizens, lawful permanent residents, refugee or asylee all require proper identification and documentation)
  • Pre-Employment Verifications: Must pass background, reference checks and drug screen prior to employment.

CIRCOR is an EEO Employer of Females/Minorities/Veterans/Individuals with Disabilities


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Senior Contracts Administrator

Circor International