Senior Consumer Loan Servicer (Full Time) - Plano

• A pre-employment credit check will be performed on all qualified applicants.*
• How to apply: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers and to find more job opportunities with our company. Please note by not applying through the Prosperity Bank Career Center website may cause a delay in the consideration of your application for this position. Please also note these instructions on how to apply do not apply to current Prosperity Bank employees.*

POSITION SUMMARY:

Responsible for oversight of 3rd party insurance and tax vendor and all tasks surrounding escrow

PRIMARY DUTIES & RESPONSIBILTIES:

• Sets up escrow buckets for all consumer and commercial loans in the Core system

• Provides oversight of 3rd party insurance and tax vendor

• Reviews and clears any exception items received by vendors

• Review coming due and exception reports

• Tax and Insurance Letter reviews.

• Performs yearly escrow analysis and ensures analysis is completed within RESPA guidelines

• Reviews and validates all overages and shortages on escrow analysis

• Ensures all escrow overages are mailed within RESPA guidelines

• Completes research on any requests sent by the branches, call center or other internal departments

• Research and respond to all inquiries received through the Escrow Mailbox

• Pay all premiums associates with insurance, tax or PMI invoices

• Review loan balances monthly to ensure PMI is removed per FHA and CFPB guidelines

• Responsible for the endorsements,, monitoring of repairs and inspections for Loss Drafts accounts

• Research and resolution for tax suites received.

• All other tasks as assigned

MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, & SKILLS):

• High School Diploma, GED or Equivalent.

• Associates degree or equivalent from college a plus.

• Minimum 3 years consumer and commercial loan experience required.

• Must possess very detailed organizational skills and the ability to multi-task job duties.

• Ability to read, interpret, and respond professionally to internal and external customer correspondence. Ability to speak effectively and clearly in response to internal and external customer requests and inquiries.

• Ability to calculate figures and amounts, such as discounts, interest, commissions and percentages. Must possess the ability to apply basic concepts of algebra.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Monday - Friday: 8:00AM - 5:00PM