Senior Consumer Loan Servicer (Full Time) - Plano Operations (13485)

Prosperity Bank Plano , TX 75023

Posted 3 weeks ago

Prosperity Bank is committed to providing our customers a personalized service experience, we're looking for people who are passionate about satisfying customers, will not settle for the average, embrace creativity and operate with a sense of purpose. If this is you, then we are looking forward to meeting you and are excited that you are interested in joining Prosperity Bank - where we are Simply Better!

Responsible for oversight of 3rd party insurance and tax vendor and all tasks surrounding escrow


  • Sets up escrow buckets for all consumer and commercial loans in the Core system

  • Provides oversight of 3rd party insurance and tax vendor

  • Reviews and clears any exception items received by vendors

  • Review coming due and exception reports

  • Tax and Insurance Letter reviews.

  • Performs yearly escrow analysis and ensures analysis is completed within RESPA guidelines

  • Reviews and validates all overages and shortages on escrow analysis

  • Ensures all escrow overages are mailed within RESPA guidelines

  • Completes research on any requests sent by the branches, call center or other internal departments

  • Research and respond to all inquiries received through the Escrow Mailbox

  • Pay all premiums associates with insurance, tax or PMI invoices

  • Review loan balances monthly to ensure PMI is removed per FHA and CFPB guidelines

  • Responsible for the endorsements,, monitoring of repairs and inspections for Loss Drafts accounts

  • Research and resolution for tax suites received.

  • All other tasks as assigned

Come join our team and explore the endless possibilities that a career in banking can provide!

A pre-employment credit check will be performed on all qualified applicants.

  • Prosperity Bank is an Equal Employment Opportunity and Affirmative Action employer, and Member FDIC.*

Required Skills

Associates degree or equivalent from college a plus.

Must possess very detailed organizational skills and the ability to multi-task job duties.

Ability to read, interpret, and respond professionally to internal and external customer correspondence.

Ability to speak effectively and clearly in response to internal and external customer requests and inquiries.

Ability to calculate figures and amounts, such as discounts, interest, commissions and percentages.

Must possess the ability to apply basic concepts of algebra.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.

Required Experience

High School Diploma or GED

Minimum 3 years consumer and commercial loan experience required.

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Senior Consumer Loan Servicer (Full Time) - Plano Operations (13485)

Prosperity Bank