Senior Consumer Insights Professional
R3551 Senior Consumer Insights Professional (Open)
Walnut Creek, California
While we've been named a 'best place to work,' our proudest accomplishment comes from serving nearly 17 million AAA members. Through our commitment to service, growth and our people, CSAA Insurance Group will create AAA members for life by fulfilling our promise to be there when they need us.
In this role, you will serve as a consumer insights expert to the company. You will act as a consultant to the organization to facilitate data- and consumer-driven decisions through consumer research and analytical best practices. You will work on projects of complex scope with enterprise and strategic implications. You are able to synthesize disparate consumer research and analysis to create a holistic view of the consumer and act as a matrixed team leader and principle business partner, handling complex issues and competing priorities, within timelines and budgets.
Essential Functions / Principal Responsibilities
Design and lead complex consumer research projects and analysis, to inform brand, creative, product, customer experience research, innovation, etc.
Run all aspects of research, at times as a matrixed leader overseeing team in survey instrument design, sample management, fielding, analysis of data, and reporting.
Provide insights needed for development of consumer-driven positioning, value propositions, messaging, product development, innovation, service and claims enhancements, etc.
Consult with stakeholders across the company and with Club Partners to ensure consumer research needs are met, data is shared, and implications are understood.
Lead external research partners to complete studies cost effectively.
Research and recommend new vendors and methodologies by keeping informed of industry trends and resources.
Develop new ways of generating and sharing consumer insights across the company to improve adoption, processes, and efficiency.
Act as matrixed leader with internal clients and mentor to research and insights team.
Develop and present research reports across the company.
Manage budget variance explanations and re-forecasts.
Manage ad-hoc projects as needed across the organization.
Knowledge, Skills and Abilities
Highly developed consumer research expertise (qualitative and quantitative, primary and secondary), including research design, survey instrument development, sampling, QA, analysis, and reporting.
Ability to apply advanced concepts, techniques, and applications to meet objectives.
Ability to collaborate and influence business partners to influence decision-making and outcomes and to resolve issues.
Ability to generate consumer insights that enable the organization to appropriately balance company and member needs.
Ability to manage complex issues by applying strong judgment, creativity, and technical know-how.
Ability to analyze and interpret consumer data to create and present compelling actionable insights to leaders across the organization.
Proficiency in research programming and analytical software (i.e., SPSS, SAS, Qualtrics, Confirmit, etc.)
Able to make connections across consumer research studies, data, analyses; and across the company.
Knowledge of agile, design thinking, and lean research and innovation practices.
Knowledge of advanced techniques such as Conjoint, Max Diff, Driver analysis, regression, Kano, segmentation, etc.
Education, Work Experience, Licenses & Certifications
Advanced degree in related field (MBA, Psychology, Sociology, Research, Statistics)
Experience at a consumer research company
Experience running complex, cross-functional team projects
Combination of Insurance industry and other industry experience
Education or experience in Customer Experience
CSAA Insurance Group offers many benefits, including:
Medical, dental, vision, disability and life insurance coverage including benefits coverage for domestic partners. Company contributions into a Health Savings Account (HSA).
401(k) plus company matching dollar for dollar up to 6% and a cash balance retirement program.
Company paid employee assistance plan and health support programs.
Award-winning wellness programs including free onsite fitness classes.
Paid bonding leave for birthing and non-birthing parent and paid adoption leave.
Two weeks paid military leave.
Paid time off, plus ten paid holidays and 24 hours of paid time off to volunteer.
Tuition reimbursement, self-service training, career development and mentorship opportunities.
Be part of a community that works
At CSAA Insurance Group, we take pride in our values-based culture. Helping our employees lead enriched lives and satisfying careers is how we work. Our employees appreciate the integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another.
Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Learn more about us at CSAA-Insurance.aaa.com/careers
Let's work together
Please submit your application to be considered. We communicate via email, so please check your inbox to ensure you don't miss important updates from us. Questions? Please email us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Csaa Insurance Group