Senior Consultant, TS
San Mateo , CA 94401
Posted 2 months ago
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Senior Consultant, TS
Global Technical Support for Apttus Quote to Cash and Procure to Pay products (CRM products) Understanding, Analyzing and Fixing Product break fix/Day 2 issues In the process of addressing/fixing customer issues ensure customers are delighted with the service experience Contribution towards knowledge base creation and improvement Job Requirements:
3-6 years of technical support experience, in any technology (preferably in Salesforce or .net or Java) with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.
Ability to become technically proficient with SFDC / .Net / Java and Apttus solutions rapidly Excellent communication and customer handling skills Extensive hands-on technical experience for support/operations and related skills - evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner. (Including Apex and VF basic knowledge) Understanding and adherence to customer SLAs Proven track record of taking ownership and driving results Willingness to service our customers in shifts (Including Night Shift) Willingness to learn new technologies and achieving higher technical skills Educational Qualification: Preferably BCA/MCA/BE IT/BE CS/MSC IT with good academic results Salesforce/Apttus certification will be added advantage
Apttus helps companies modernize their revenue and legal operations for the digital economy. We created, continue to move, and lead a space called the Middle Office, which houses the most important processes for any enterprise organization: revenue generation and management of commercial relationships.
No Recruiting Agencies please.
This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level.
Furthermore, the essential functions are listed above and reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act. Apttus is an Equal Opportunity Employer.