Adobe Consulting brings teams, expertise and leadership to our customers that will help them leverage the necessary technologies and design processes to optimize across all of their marketing touchpoints as well as define the change management for their people to make the projects a success. Customers hire Adobe Consulting to drive the strategy, roadmap and execution of projects and program to drive business results.
As part of the Consulting organization, the Business Consulting Team leads customers to create a digital vision as a business strategy and a roadmap to achieve it across complex multi-solution engagements. The Team ensures implementations of Adobe Solutions meet customer business objectives, provides digital marketing expertise in domain areas such as digital advertising, audience segmentation, data collection, customer experience optimization, mobile strategy and leading complex, multi-solution engagements.
We also spend time helping customers realize the outcomes of their solutions by leading organizational change management and business optimization activities.
You will set a high standard for excellence in professional services, and lead your clients in continual improvements. A critical responsibility is to drive strategic growth for Adobe Consulting through dissemination of thought leadership and quality delivery. You have the ability to manage performance against financial targets, and contribute to client success and satisfaction through direct client engagement and relationships. Successfully fulfilling the responsibilities of this role requires working at multiple levels within Adobe, Customer, and Partner organizations to own successful outcomes.
What you'll do
Cultivate and maintain strong executive relationships with key client stakeholders to ensure client satisfaction.
Provide expert input to client proposals and contracts to ensure commitments and expectations are well defined and managed
Meet and exceed targets for revenue, margin, and growth; meeting all operational functions required such as time entry, expense management, revenue forecasting, and reporting
Develop and drive strategic omni-channel and marketing campaign initiatives for your Clients leveraging Adobe Campaign and other Experience Cloud Solutions.
Provide leadership and foster trust with your clients and others within the Adobe ecosystem, to ensure optimal Client Success.
Lead and inspire your peers with positivity and optimism, creating a culture of high expectations and achievement
What you need to succeed
7+ years' experience as a client-facing consultant, including delivering enterprise-scale technology solutions and business strategy
Experience with Adobe Campaign and/or similar campaign and marketing automation tools
Expert knowledge of omni-channel strategies and automated marketing campaigns; including planning, orchestration and measurement optimization.
Excellent verbal, presentation and written communication skills, including executive communications
Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
Strong conflict resolution and negotiation skills
Ability to collaborate effectively with teammates and clients
Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs
Superb organizational skills to lead cross-functional teams; experience in matrix organizations a plus.
Ability to manage in an environment of uncertainty, ambiguity and complexity with diverse stakeholders.
Willingness to travel up to 50%
2-3 years program management experiences
Experience with other Adobe Experience Cloud products is a plus
Experience with media planning and buying is a plus.
Experience with marketing outsourcing programs is a plus.
MBA or Master's Degree in related discipline is a plus.
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.