Senior Complex Operations Associate

Royal Bank Of Canada West Palm Beach , FL 33409

Posted 2 months ago

What is the opportunity?

As a Complex Operations Associate, you will be responsible for the execution of all complex operations activities including, but not limited to, the entering of client orders, the acceptance and disbursement of clients' funds and securities and any other tasks that pertain to the effective functioning of the complex' cage operations, as well as the complex as a whole. In addition to ensuring the efficiency and accuracy of client transactions, you will provide administrative support services, such as word processing, coordinating mailings and answering telephones.

What will you do?

  • Perform general office responsibilities including opening & distributing mail, stamping outgoing mail, sending and receiving faxes, and maintaining correspondence & all operations related files as required by complex main office and firm policies and procedures.

  • Facilitate the timely correction of all trade-related errors and cancel/rebills in accordance with complex main office, firm and regulatory policies and procedures. Ensure that appropriate management approval is obtained and that all appropriate documentation is kept on file.

  • Accurately record all checks received from clients and ensure that they are credited to the proper accounts. Transmit all checks received for deposit to Minneapolis on a daily basis. Promptly and accurately notify the respective FA and/or Associate of all checks received from their clients.

  • Accurately record all securities and/or coupons received from clients and ensure that they are credited to the proper accounts. Transmit all required information and documentation as it relates to the deposited securities (e.g., signatures, cusip numbers, legal documents, etc.) to Minneapolis on a daily basis.

  • Enter all syndicate tickets by firm deadline. Ensure that they are filled out completely and have the required documentation on file. Obtain the appropriate management approval.

What do you need to succeed?


  • Minimum 1-2 years general office experience (financial services preferred)

  • High school diploma or equivalent

  • Basic computer skills (including Microsoft Office)

  • Good interpersonal verbal and written communication skills

  • Detail orientated, good math and organizational skills


  • Associate's degree or Bachelor's degree

  • Able to manage multiple demands and competing priorities

  • Able to work effectively in a fast-paced, deadline-oriented environment

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Client First: We will always earn the right to be our clients' first choice

  • Collaboration: We win as One RBC

  • Accountability: We take ownership for personal and collective high performance

  • Diversity & Inclusion: We embrace diversity for innovation and growth

  • Integrity: We hold ourselves to the highest standards to build trust

About RBC

Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


City: West Palm Beach

Address: 525 Okeechobee Boulevard

Work Hours/Week: 40

Work Environment: Office

Employment Type: Regular - U.S.

Career Level: Entry Level

Pay Type: Hourly

Required Travel (%): 0

Exempt/Non-Exempt: Non-Exempt

People Manager: No

Application Deadline: 10/26/2018

Req ID: 172082

Posting Notes: None

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Senior Complex Operations Associate

Royal Bank Of Canada