Senior Community Worker-Home Visiting Program-Spanish Skg. Required (Department Promotional Only)

Description

The County of San Mateo Family Health Services Division is seeking one experienced and qualified Senior Community Worker

• Spanish Speaking Required to join its Pediatric Home Visiting Program. Family Health Services focus on the health and well-being of infants, children, teens, young adults and parents. Services include supporting children with well-child check-ups, developmental screenings, support for children with special health needs, provide parenting support, home visits, vaccine clinics, lead assessments, health education, and prevention.

The candidate who fills this permanent vacancy will be part of the Pediatric Home Visiting Program that includes services for the Childhood Lead Poisoning Prevention Program and Promoting First Relationships Home Visiting Program. This Senior Community Worker will assist clients with linkages and assist with follow-up of medical care. The candidate will also provide a wide variety of advanced community services of a remedial, educational, and supportive nature for socially, economically or mentally disadvantaged persons, which may include group and individual instruction and counseling, needs assessment and plan development, outreach, and case management. In addition, the Senior Community Worker is expected to perform the most complex types of duties assigned to the class series, exercising a high level of autonomy, judgment, and initiative.

The Family Health Services Pediatric Home Visiting Program is implementing an evidence-based program that aims to promote the health of postpartum women and their babies, strengthen parent-child bonding, and create a healthy environment for the entire family by providing intensive home visiting services to families in San Mateo County.

The ideal candidatefor the

Senior Community Worker position has experience and/or possess skills to successfully:

• Conduct home visits with clients to assess problems, assists with linkages to services, provide health information, and ensure that clients have received needed services.

• Work with an assigned caseload of children and families, identifying and documenting their health care needs, and linking them to needed services.

• Work within the Childhood Lead Poisoning Prevention Program and provide home visits and case management for those cases.

• Collaborate closely and provide outreach and other presentations to clinics and to the community for the prevention of Childhood Lead Poisoning.

• Actively participate in local community-based health fairs and other outreach events to promote the Childhood Lead Poisoning Prevention Program

• Motivate and engage individuals toward stated goals.

• Expertise in helping clients learn to be self-sufficient.

• Work effectively with underserved, high-risk families.

• Problem-solve, make independent judgments, and work autonomously.

• Assume a leadership role in community health programs.

• Communicate effectively both orally and in writing.

• Be flexible to adapting to a changing environment.

• Maintain healthy professional boundaries.

• Experience with Reflective Practice and Motivational Interviewing.

• Knowledge of, and familiarity with, the use of electronic health records (EHR) is preferred.

Duties may include but not limited to:

• Conduct home and field visits to assess and monitor client needs and ensure adherence to individual care plans.

• Assess and monitor client needs and develop individual care/recovery/support plan based on the needs of the client.

• Prepare and/or coordinate the preparation of informational and outreach materials, basic correspondence and reports, and other documents regarding program activities.

• Assist clients in accessing services to support their needs around addressing personal, financial, employment, and/or family issues.

• Assist clients in a wide variety parent and other needs, such as completing applications and forms, budgeting, and navigating support service systems.

• Establish and maintain collaborative relationships with community resources.

• Provide information and refer clients to appropriate social services agencies; research community resources for clients; work closely with other County staff to coordinate various functions of outreach and referrals.

• Perform outreach to provide education and information to individuals who may be at risk and unaware of services and/or prevention methods.

• Conduct outreach activities to community organizations to provide information about the program and resources and to secure health, welfare, educational, and other social service supportive programs on behalf of clients.

• Represent the division or section on internal and community committees and task forces as assigned representing the needs of the community or of individual clients; attends and participates in community events.

• Perform special assignments or projects.

• Other duties as assigned.

Qualifications

Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:

• Applicable federal, state, and local laws, rules and regulations and County program policies and guidelines.

• Problems, needs, attitudes and behavior patterns of disadvantaged individuals and of the total community served.

• Modern office practices, methods, and computer equipment and applications related to the work.

• Social and community resources.

• Basic techniques and dynamics of assessment and engagement.

• Techniques for group and individual counseling.

• Basic case management techniques and processes.

• Perform effectively in stressful, emotional, and confrontational situations.

• Recognize factors causing reaction or changes in a client's condition or behavior.

• Evaluate information received and make appropriate recommendations and referrals.

• Identification, development, and utilization of social and community resources.

• Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations.

• Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff.

Skill/Ability to:

• Effectively market and represent a program, its clients, and services to external agencies.

• Interpret, explain, and apply administrative and departmental policies and procedures.

• Organize, maintain, and update office database and records systems.

• Organize own work, set priorities, and meet critical time deadlines.

• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.

• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

• Interpret agency programs and policies to members of the community served.

• Write clear and comprehensive reports.

• Analyze problems, formulate plans and put them into effect with a minimum of supervision.

• Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge and skills is qualifying.

• A typical way of gaining the knowledge and skills is two years of experience providing community services of a remedial and educational nature which includes experience counseling and conducting outreach to the client population served.

Licensure/Certification:

Some positions may require possession of a class C California driver license or equivalent.

Physical Demands:

Must possess mobility to work in the field as well as an office environment; to operate a motor vehicle for home visits, jail visits, to attend meetings, and visit various County sites; to inspect sites including client homes; vision and smell to assess environmental situations, identify conditions, and to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. The job involves fieldwork requiring frequent walking on uneven terrain and climbing and descending structures to access client homes and interact with members of the community. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to lift and carry materials, objects, and children weighing up to 60 pounds, with the use of proper equipment.

Environmental Elements:

Employees frequently work outdoors and are exposed to varying weather conditions, loud or excessive noise levels, unpleasant odors, dust, fumes, allergens, vermin, parasites, or insects, toxic substances; infectious agents, and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids performing duties. Protective clothing such as gloves, masks, or gown may be necessary when performing client assessments or when supporting client job training. Employees may interact with members of the public or with staff in a highly emotional setting while interpreting and enforcing departmental policies and procedures.

Application/Examination

Departmental Promotional Only.Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term position prior to the final filing date may apply.

Responses to the supplemental questions must be submitted in addition toour regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (pass/fail) based on the candidate's application and responses to the supplemental questions.Candidates who pass the application screening will be invited to a panel interview(weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification.Applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: Thursday, May 2, 2024, 11:59 PM PST

Application Screening: Week of May 6, 2024

Panel Interviews: Week of May 13, 2024

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Analyst: Debbie Kong (04182024) (Senior Community Worker

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