As the Senior Community Program Manager, you will develop and build out our digital community for selected, focused high growth technologies. Reporting to the SVP of Marketing and Corporate Communications, this is a critical role to foster and deepen relationships across our customer and technical stakeholders.
Build, manage and maintain comprehensive and forward-looking community program
Work with product marketing and SE team to develop the overall community strategy, design, implementation, and foundation for success.
Identify project scope, constraints, dependencies, and risks and execute projects to completion
Develop, manage and edit a comprehensive community content plan.
Work with the communications and content teams to create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.
Engage with the online community and respond to comments and requests and/or connect experts.
Devise and implement community communication initiatives.
Identify, drive and track relevant metrics of success, standard methodologies, and best practices
Be a customer voice in the development of new products and ideas
Work cross functionally to ensure participation and engagement as well accountability for KIPs across different product streams.
prioritization and multi-quarter planning
Strategic Thinking: Ability to think about the larger market, how it is evolving, where we fit into that market, where our competition fits, and how we can capitalize on community models
Ability to align to metrics-driven results, and develop plans based on these facts
Familiar with the community tools, processes, and systems requirements needed to build, design and standup a thriving community
Understand how our community fits into our products, our marketplace and our new customer onboarding at an expert level. Provide recommendations for enhancement and implement accordingly in a matrixed environment
Cross-functional collaboration skills (NPI, Technical Documentation, Product Management, etc.)
Relevant experience in Cyber security technologies and projects
Excellent project and relationship management skills and the ability to influence and collaborate across all levels in the organization
5+ plus years of related experience
Excellent written and verbal interpersonal skills, online or in-person from peer to management to customer - you get your message across
Outstanding communication and presentation skills, written and verbal, to all levels of an organization.
Ability to filter and distill meaningful information for the right audience