Senior Communications Specialist, Emed

The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA's leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

The Senior Communications Specialist position in the Department of Emergency Medicine's Innovative Practice Section will provide support to the Program Coordinators with the day-to-day operations and coordination of functions of the Innovative Practice Programs including, but not limited to, operational support, event staffing, supplies/logistics coordination, medical repatriation, and communication within the Innovative Practice.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Facilitate telemedical interactions between patients/clients and medical providers

• Document and accurately scribe medical communications

• Follow up with patients/clients as needed

• Work toward solutions to client issues in a timely and appropriate manner

• Prioritize job duties while utilizing excellent customer service skills and a positive attitude.

• Be a nationally certified EMT with current CPR for healthcare providers (AHA, ASHE)

• Be deft at computers and typing

• Performs intake of initial demographic data

• Be confident in their medical terminology

• Work within standard operating procedures and follow defined algorithms

Characteristics

• Independent, creative problem solver who still seeks assistance and collaboration when needed

• Well-organized

• Attention to detail

• Carries out job duties in a safe, diligent manner, consistent with applicable standards and regulations

• Promotes mutual respect and professionalism

Qualifications

Education

• An Associate's degree is required for this role.

• Must have a current NREMT or a higher EMS certification.

• A Bachelor's degree is preferred

Experience

• A minimum of 1 year of specialized and/or advanced administrative, technical, and project management experience.

Physical Requirements

• Walk, stand, and reach outward on a constant basis in an office setting.

• Must be able to occasionally lift, carry, push, or pull over 100 lbs. as part of the role.

• Regularly exposed to healthcare settings that may require personal protective equipment.

• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.