Senior Communications Manager, Issues & Reputation Management

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Job Overview

We are looking for a Senior Communications Manager to lead our reputation and issues management for consumer protection perception and programs. You are a savvy proactive PR expert and issues communications professional who can develop messaging and build relationships with media. You have a proactive reactive mentality, manage strategy and tactics for issues, and use trend-spotting and collaboration to build smart, strategic plans to address repetitive issues over the long term.

You'll lead and implement external proactive and reactive storytelling and messaging on consumer protection, privacy and AI. Some topics are quick-turn and others take some time. In all cases the Communications Manager will drive research and fact-finding, make recommendations that align with T-Mobile's brand and philosophies, and then have great execution and follow-through.

This isn't your run of the mill PR job. This is your role if: you are ready for the unexpected; you are inquisitive, collaborative, nimble and open-minded; you think big but roll your sleeves up; you're not just batting down what's in front of you - you're a hundred paces in front of it; you're an expert at simplifying; you get why every word matters; you know how to write a narrative and pitch media; you know why it's important to answer your phone in the middle of the night; and you're nimble, able to adjust on a dime and unphased if your morning to-do list changes.

Job Responsibilities:

• Build, lead and communicate proactive campaigns with news, created and evergreen moments that build T-Mobile's reputation in subject areas

• Write and edit a variety of materials including plans, messages, narratives, press releases, pitches, talking points, speaking abstracts, presentations and more

• Land earned media stories

• Drive media engagement, pick up the phone, go on background or correct a story

• Identify and mitigate issues - from monitoring, triage and response, and post-mortem

• Proactively identify and leverage trends and newsjack what's coming

• Draft compelling and essential messaging

• Handle unexpected and complex topics

• Work with our social, social care, go-to-market and marketing teams

• Seek, find and implement new tools, best practices or ideas to improve processes

• Set, act upon, track, meet and measure goals, results, important metrics and budget

• You'll be part of an issues comms team -- which means you're ok working non-traditional hours and being on-call during nights/weekends/holidays on a rotating schedule to handle and call out inquiries and issues

• Support day-to-day media management, including routing, flagging and daily reporting

• Be in the office a minimum of three days a week during normal working hours, subject to needs of team and business; responsibilities subject to change

• Some travel as needed

Qualifications:

• Bachelor's Degree and 10+ years of experience in communications, social, leading and implementing proactive and reactive/issues communications and external communications strategy, all at a PR/marketing agency or fast-paced corporate comms/PR team

• Strong media relationships and experience

• Understanding of consumer technology and wireless technologies (or a very fast learner!)

• Security experience a plus

• Demonstrated strong organizational skills

• Strong communication skills, both verbal and written with a knack for storytelling

• Strong understanding of social media's impact on media relations

• Ability to synthesize complex issues

• Ability to work on-call and off normal hours when needed and on rotating schedule

• Ability to be in office as currently required for a minimum of three days a week during normal business hours, with flexibility as needed

Personal Characteristics:

• Thrive in a fast-paced culture of change and innovation; be able to think on your feet and shift on a dime

• Ability to work independently but knows when to bring relevant and timely updates to the forefront at the right time

• A roll-up-your-sleeves attitude with a bias towards action; a self-starter who takes initiative rather than waiting for direction; general ass-kicker

• Dives in deep, sometimes without all the answers, to ask questions, get information and make recommendations

• Ready and willing to adapt to the possibility of uncertainty, new territory and change every day. Be ok (and embrace) when the day you planned gets turned upside down

• Positive interpersonal and communication skills, critical thinking, upbeat attitude, high integrity, persistence and personal initiative all are required

• Ready and willing to adapt to the possibility of uncertainty, new territory and change every day

• Willingness and excitement to listen, learn and take on other duties as assigned

• Calm under pressure; ability to make tough situations less stressful

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Washington Pay Range : $115,600.00 - $156,300.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.