Senior Commercial Loan Servicing Representative

Wells Fargo Atlanta , GA 30301

Posted 3 weeks ago

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative in Commercial Capital Operations as part of Commercial Banking. Learn more about the career areas and lines of business at

In this role, you will:

  • Service Asset Based Lending commercial loans

  • Provide direct customer service and acts as primary servicing contact for the loan

  • Support less experienced loan administrators in providing resolutions of inquiries and complaints

  • Determine appropriate course of action and conduct investigative steps to fully identify customer issues

  • Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team

  • Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

  • Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input

  • Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage

  • Provide subject matter expertise and interpretation of procedures to less experienced individuals

  • Respond independently to complaints escalated at the highest level

  • Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff

  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

  • Interact with internal customers

  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

  • Assist in monitoring loan draw requests

  • Process loan disbursements

  • Conduct LIBOR setups

  • Process complex Domestic and Foreign currency loans

  • Complete disbursement audits and provide rate quotes

  • Prepare loan reconciliations

  • Research and compile data for management reports

  • Perform modifications and renewals with system setups

  • Act as a liaison between Loan Closing and the CLIC team

Required Qualifications:

  • 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Intermediate Microsoft Office skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • 2+ years of accounting or finance experience

  • Ability to exercise independent judgment to identify and resolve problems

  • Ability to review and interpret complex commercial loan documents

  • Knowledge and understanding of asset based lending or commercial lending

  • Strong organizational, multi-tasking, and prioritizing skills

Posting Locations:

  • 301 S College St, CHARLOTTE, NC 28202

  • 1100 Abernathy Rd, Atlanta, GA 30328

  • 150 E. 42nd Street, 32nd Floor, New York, NY 10017

  • 14241 Dallas Parkway, Suite 1300, Dallas, TX 75254

  • 600 South 4th Street, 8th Floor, Minneapolis, MN 55415

Compensation Ranges:

  • 26.83 - 40.19 USD Hourly Area 000 (New York)
  • 22.36 - 33.51 USD Hourly Area 002 (Georgia, Minnesota, North Carolina, Texas)


Pay Range

$22.36 - $33.51 Hourly


  • Information about Wells Fargo's employee benefits

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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