If you are looking for a way to help others, while you put your customer service skills to good use, this may be the career for you. As a member of our medical collections team, your ability to communicate, persuade and convey payment urgency is critical to the overall success of our company. You'll consult directly with our customers to identify reasons for late payments and set up payment plans that are mutually agreeable. Your work will not only impact the bottom line, but it will also make a difference in the lives of our customers, greatly reducing their financial burden. At the end of the day, you'll know you are doing your life's best work(sm).
Weare looking for a Senior Collections Representative to support the UnitedHealthcare Global Riskand Assistance business. UnitedHealthcare Global is the internationaldivision of UnitedHealth Group and serves over 4 million customers, principallyin Brazil, but also residing in over 125 countries. We provide a unique, in - house range ofhealth and mobilization solutions including health care insurance, riskmitigation, security, emergency response and care delivery. Our solutions enable global organizations toovercome the growing challenge of improving health and productivity whilemanaging costs. Clients include multi - nationaland local businesses, governments, non - US health insurers and travel insurers,reinsurers, individuals and their families.
TheSenior Collections Representative willplay a key part in our Finance team and build upon the foundation to enable futuregrowth. This position is responsible for
Assistance, Risk and Security Services billing, customer disputes andresolution, analysis of receivable balances, quality assessment and supportingcash application and collections. Also,the representative will assist management by providing various reports asneeded.
Prepareand maintain records of accounts receivable, including subscription billing,receipts and overdue invoices
Interactwith customers gathering support data to ensure invoice accuracy and also workthrough specific billing discrepancies
Educatecustomers regarding the availability of receiving invoices and remittingpayments through online applications
Managethe preparation of invoices and complete reconciliation of billing withaccounts receivables
Performperiodic and month - end balancing and reporting activities
Completecash application and collection duties
Mayalso include quality assurance and audit of billing activities
Meet billing team productivity, quality andcustomer service standards
Provideinput to policies, systems, methods and procedures for the effective managementand control of the billing function
AccountsReceivable (A / R) and Accounts Payable (A / P)
Performother duties as assigned
HighSchool Diploma / GED or higher
1 years work experience in either billing, claims processing or claims resolution
Previous experience working with Microsoft Excel (ability to create and edit spreadsheets)
Experience with Financial software applications
Twoor four year degree in Business or Accounting
Previous experience analyzing and solving customer issues
Experiencewith Great Plains
Foreigncurrency transaction experience
Previous experience working with Microsoft Suite PowerPoint, Word and Visio (ability to create, edit and save)
RiskManagement industry experience a plus
Ability to solve routine problems independently
Work with others for instruction, guidance and to solve more complex issues
Strong communication and interpersonal skills
Ability to remain focused and productive each day though tasks may be repetitive
Strong analytical skills, attention to detail and process discipline
Ability to multi-task, including the ability to understand multiple products and processes
Careerswith UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6organization that's serving more than 85 million people already and buildingthe industry's singular reputation for bold ideas and impeccable execution. Now,add your energy, your passion for excellence, your near-obsession with drivingchange for the better. Get the picture? UnitedHealthcare is serving employersand individuals, states and communities, Military families and Veterans whereverthey're found across the globe. We bring them the resources of an industryleader and a commitment to improve their lives that's second to none. This isno small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords:UHG, UnitedHealth Group, Accounting, Associate, Accounts Payable, Collections
Unitedhealth Group Inc.