Senior Collections Analyst

Coupa Software San Mateo , CA 94401

Posted 1 week ago

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a "Great Place to Work" by the Great Place to Work organization. We deliver "Value as a Service" by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers - small, medium and large - have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values:

1.Ensure Customer Success

  • Obsessive and unwavering commitment to making customers successful.

2.Focus On Results

  • Relentless focus on delivering results through innovation and a bias for action.

3.Strive For Excellence

  • Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.


  • Cash Collections on customers with past due invoices

  • Respond to customer inquiries; research unpaid or disputed amounts, identify issues

  • Work with other internal stakeholders to resolve customer issues

  • Interface with customers and associates regarding all aspects of accounts receivable

  • Prepare and review accounts receivable analytical reports

  • Work on several different tasks or projects at one time with other staff within the company

  • Perform account reconciliations

  • Assist with new vendor set ups

  • Assist with payment applications


  • Excellent communication skills both written and verbal; customer service and follow up skills.

  • Proficient in Microsoft Office

  • Word, Excel
  • Ideal candidate will have SaaS experience and has worked in fast paced environment.

  • NetSuite experience is a plus

  • Salesforce experience is a plus

  • Knowledge of accounting; data entry skills.

  • Problem-solving skills.

  • Excellent organizational skills; strong attention to detail

  • 7+ years' experience in high volume collections environments

  • Previous SaaS Knowledge preferred

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today's dynamic businesses. It's our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches

And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

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Senior Collections Analyst

Coupa Software