Senior Cloud Infrastructure Engineer

Job Description:

Position is hirable in San Mateo, CA and Boston, MA, and is a 3-day in the office position.

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Job Summary:

We're seeking a Senior Cloud Infrastructure Engineer in our Cloud Platform Department to provide mission critical large-scale cloud services for our various Rakuten businesses. Our department manages production cloud infrastructure and services across several data centers and public clouds worldwide. The team is globally distributed and you'll have the opportunity to work with colleagues across many regions. Your responsibilities will include contributing to a wide range of projects and initiatives including automation, hybrid multi cloud services, data centers, hardware and software life cycle management, and monitoring telemetry and site reliability.

In this role, you will be responsible for the development, implementation, and maintenance of platform and software solutions. You will assist in the development of software and tools in support of design, infrastructure, and technology platforms, including operating systems, networks, databases, and cloud-based and internet-related tools. You will also analyze software performance to ensure the highest level of systems and infrastructure availability.

Key Responsibilities:

• Oversees the design, build out, maintenance, and refresh of cloud infrastructure systems, platforms, and networks to enable application deployments.

• Collaborates with stakeholders to ensure the success of cloud infrastructure operations, implementations, and infrastructure automation strategies throughout the organization.

• Constructs continuous integration and continuous delivery (CI/CD) pipelines for application deployments and configures cloud services to meet the current business needs of stakeholders.

• Confers with development and architecture teams in an engineering capacity to support and improve efficiency and reduce errors.

• Forecasts cloud system and development trends within the industry and researches infrastructure technologies to provide insight into the provision of scalable production operations.

• Coaches more junior colleagues in techniques, processes, and responsibilities.

• Contributes code for automation: Configuration Management, CI/CD, Jenkins, leveraging Git workflows

• Runs the build out and refresh of hybrid cloud platforms and infrastructure, including data center, network computing and storage

• Leads projects and initiatives within technical and organizational scope and serves as the main point of contact for team members

• Documents solutions to routine problems, challenges status quo and creates initiatives for improving our cloud infrastructure technology stack and Tier 2 operational support

• Leverages industry knowledge, various analysis, and performance tools

• Participates in a 24x7 globally distributed on-call rotation

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent knowledge of Linux operating systems, Network operating systems, command-line interfaces, Basic Routing and Switching protocols (STP, LACP, FHRP, OSPF, BGP)

• Strong understanding of TCP/IP and OSI model

• Experience automating cloud infrastructure using (3) of the following options: Chef, Ansible, Vagrant, Terraform, Jenkins, Python, APIs

• Experience with public cloud computing and networking: AWS, Azure, GCP

• Experience with data center infrastructure, such chassis based and standalone servers, storage, and network cabling and transceivers.

• Experience with monitoring & telemetry tools, systems, metrics, dashboards such as Nagios, ELK, Grafana

• Experience with virtualization, containers, and orchestrators in (2) of the following options: KVM, Docker, OpenStack, k8s, Nomad

• Basic understanding of MPLS (L2/L3 VPN, LDP, RSVP), VXLAN EVPN, MP-BGP, VRFs

Minimum Requirements:

• Bachelor's degree in a technology related field or equivalent experience required
• 5+ years' experience managing infrastructure (Cloud, Linux, Networking)
• 2+ years' experience with automation, coding or scripting
• 1 Linux or Network certification

#LI-CW1

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance

• Only be satisfied with complete success

• Kaizen

Passionately Professional

• Take an uncompromising approach to your work and be determined to be the best

Hypothesize

• Practice

• Validate

• Shikumika

• Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction

• The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.