Senior Clinical Manager - Residential Program

Job Purpose

The Senior Clinical Manager in our Residential Program is responsible for overseeing the clinical operations of the residential program, ensuring the delivery of high-quality therapeutic services to at-risk youth residing in our residential facilities. This position plays a key role in developing and implementing clinical policies and procedures, supervising clinical staff, and collaborating with other departments to provide comprehensive care to our clients.

Essential Functions

• Lead and oversee the residential clinical services team, including hiring, training, and supervising clinical staff.

• Develop and implement clinical policies, procedures, and protocols in accordance with best practices and regulatory standards.

• Conduct regular clinical case reviews, consultations, and team meetings to ensure effective treatment planning and coordination of care.

• Provide clinical supervision and guidance to staff, including reviewing clinical documentation, conducting performance evaluations, and addressing clinical concerns.

• Collaborate with external partners, such as community agencies, schools, and healthcare providers, to coordinate care and support client transitions.

• Participate in on-call rotation and respond to clinical emergencies as needed.

• Maintain confidentiality and adhere to ethical standards in all clinical interactions and decision-making processes.

Job Responsibilities

• Clinical Leadership

• Provide clinical direction and guidance to the residential program's clinical team.

• Ensure adherence to evidence-based practices and ethical standards in clinical care.

• Foster a culture of continuous learning, collaboration, and professional development among clinical staff.

• Program Development

• Engage in collaboration to develop and implement innovative clinical programs.

• Conduct needs assessments and research to identify gaps and opportunities for program improvement.

• Evaluate program outcomes and make recommendations for enhancements based on best practices and client feedback.

• Staff Supervision

• Supervise clinical staff, including Residential Therapists, Case Managers, Nursing, Medication, and Psychiatric Services staff, through regular meetings and supervision sessions.

• Provide ongoing training, support, and feedback to enhance staff performance and professional growth.

• Conduct performance evaluations, set goals, and address performance issues in a timely and constructive manner.

• Clinical Oversight

• Oversee the assessment and treatment planning process for residential clients, ensuring individualized and effective interventions.

• Monitor the delivery of clinical services, review clinical documentation, and ensure compliance with regulatory standards.

• Collaborate with clinicians to develop and implement treatment plans that address clients' unique needs and goals.

• Client Case Management:

• Provide oversight and supervision to client case managers, ensuring effective case management practices and coordination of client care.

• Review client case plans, progress notes, and outcomes to ensure alignment with treatment goals and objectives.

• Collaborate with case managers to address client needs, barriers to progress, and complex case issues.

• Quality Assurance

• Monitor and evaluate the quality of clinical services through regular audits, reviews, and outcome measurements.

• Identify areas for improvement and implement quality assurance measures to enhance the effectiveness and efficiency of clinical care.

• Participate in internal and external quality improvement initiatives, including accreditation processes and program evaluations.

• Collaboration

• Collaborate with other departments, including residential operations, education, and medical services, to ensure integrated and coordinated care for clients.

• Communicate effectively with interdisciplinary teams, external partners, and stakeholders to promote holistic client care and positive outcomes.

• Participate in case conferences, team meetings, and interdisciplinary discussions to facilitate continuity of care and client progress.

• Documentation and Compliance

• Ensure accurate and timely documentation of clinical services, assessments, treatment plans, progress notes, and discharge summaries.

• Maintain compliance with regulatory requirements, accreditation standards, and organizational policies and procedures.

• Participate in audits, surveys, and quality assurance activities to demonstrate compliance and adherence to best practices.

• Crisis Intervention

• Provide clinical leadership and support during crisis situations, including conducting risk assessments and developing safety plans.

• Coordinate crisis interventions, response protocols, and follow-up care to ensure client safety and well-being.

• Collaborate with external resources, such as emergency services, hospitals, and crisis hotlines, as needed to address client emergencies.

• Training and Development

• Facilitate training sessions, workshops, and professional development activities for clinical staff.

• Provide clinical consultation, mentorship, and coaching to support staff learning and skill development.

• Promote a culture of continuous learning, innovation, and best practices in clinical care.

• Clinical Consultation

• Provide clinical consultation to staff, families, and external stakeholders on complex cases, treatment planning, and therapeutic interventions.

• Collaborate with external consultants, experts, and specialists to enhance clinical expertise and knowledge.

• Serve as a resource and subject matter expert on clinical matters, policies, and procedures within the organization and community.

• Maintain Professional and Technical Knowledge

• Completing required trainings

• Attending educational workshops

• Reviewing professional publications

• Participating in professional societies

• Maintain Staff Job Results

• Training and coaching support staff

• Establishing staff goals, monitoring progress, and providing feedback

• Appraising job results

• Protects the Credibility of the Rawhide Mission

• Complying with the Rawhide standard of conduct

• Setting an example, in words and actions, that is consistent with the values and beliefs of Rawhide

• Contributes to Team Effort

• Performing other duties as directed or assigned by supervisor

Qualifications

Qualifications

• Master's degree in clinical psychology, counseling, social work, or a related field required; licensed clinical therapist (LCSW, LMFT, LPC, etc.) preferred.

• Demonstrated leadership and supervisory experience, with strong skills in staff development, team building, and clinical supervision.

• Knowledge of evidence-based therapeutic interventions, crisis intervention techniques, and mental health assessment tools.

• Strong communication, collaboration, and problem-solving skills, with the ability to work effectively in a multidisciplinary team environment.

• Commitment to cultural competence, diversity, equity, and inclusion in clinical practice.

• Familiarity with regulatory requirements and standards for residential treatment programs preferred.

Working Conditions

• Work primarily in an office environment within a residential treatment facility.

• Regularly interact with clinical staff, clients, families, and external stakeholders.

• May require occasional evening or weekend hours to respond to clinical emergencies or attend meetings/events.

• Travel to off-site meetings, trainings, or conferences may be required occasionally.

• Ability to sit, stand, and walk for extended periods.