Unitypoint Health Peoria , IL 61601
The Senior Clinic Administrator is responsible for the operational performance in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. Advises and seeks consent form the organizations leadership team to coordinate and manage the activities in the clinic.
Full authority over daily operations
Possess in-depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
Provide leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.
Oversee the day to day management of the office including the coordination of clinic operations, establishment of work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures.
Financial Results/Budget Responsibility
Responsible for financial operations of the clinic. Including accounts payable, timely and accurate preparation and submission of biweekly payroll reports, budget preparation, reviewing required reports and monthly financial statements and monitoring accounts receivable.
Participate in annual budgeting process and budget development as directed.
Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
Implement and sustain UnityPoint Clinic strategic initiatives.
Perform other duties as requested by the organizations management team and the providers to facilitate the smooth and effective operations of the office
Employee/Physician Relations/Performance and Talent Management
Establish effective mechanism of communication with staff, providers, and patients to foster and environment of openness, trust, teamwork and staff development.
Act as a liaison between physician/providers and the organization's leadership team to achieve effective communication and optimal operational processes.
Partnering with medical director on performance and talent management.
Responsible for the interview and hiring process including completion of employment forms in an accurate and timely manner and coordination of orientation and training programs for new staff members.
Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
Consultant on and final decision maker with respect to employee relations situations; informing and partnering with director on high level employee situations.
Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.
Schedule and conduct monthly staff and provider meetings at each clinic and ensure proper follow-up as needed.
Problem Solving/Decision Making
Follow protocols and policies in decision making
Identify and resolve operational issues and day to day oversight and responsibility
Seek guidance from director of clinic operations as needed
Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission vision and values of the organization.
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines
Maintain regular and consistent attendance at work
Maintain compliance with Personnel policies and procedures
Monitor all environmental conditions in order to secure protected health information
Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures
Basic UPH Performance Criteria
Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
Demonstrates ability to meet business needs of department with regular, reliable attendance.
Employee maintains current licenses and/or certifications required for the position.
Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
Completes all annual education and competency requirements within the calendar year.
Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Bachelor's degree required OR a combination of education and operations experience
business and/or health care management degree preferred
Preferred Master's degree in business or health care management
5+ years of leadership experience Minimum 4 years clinical management experience or equivalent healthcare management experience.
Experience in accounts receivable, to include billing, collection, ICD-9 and CPT coding
Experience with and knowledge of process improvement
Preferred experience in personnel management, facility management, financial management, budgeting and computers are preferred
Previous healthcare management experience preferred
Valid driver's license when driving any vehicle for work-related reasons.
Strong interpersonal skills
Strong computer skills
Strong supervisory and leadership skills
Strong verbal and written communication skills
Ability to take initiative and exercise independent judgment, decision making and problem-solving expertise.
Knowledge of personnel administration and patient relation principles
Ability to work as a team member
Ability to understand and apply guidelines, policies and procedures.
Use of usual and customary equipment used to perform essential functions of the position.