Senior Client Training Specialist

Navihealth Newton , MA 02458

Posted 2 days ago

Position Summary:

The Senior Client Training Specialist's responsibilities include overseeing all aspects of client training for all navi

Health applications as well as the mentoring of Client Training Specialists within his/her team. This includes research and implementation of appropriate adult learning methodologies; input on client training activities, from planning to execution. The Senior Client Training Specialist may have client training responsibilities. The Senior Client Training Specialist helps with the alignment between client trainings and the overall corporate strategy. The Senior Client Training Specialist may act as the primary vendor contact for vendor partners' client training peers to include communication, training processes and procedures, etc. The Senior Client Training Specialist helps with setting the tone and working behavior of his/her teammates including the navi

Health values, quality workmanship, keeping the customer in mind in all decisions.

Key Responsibilities:

  • Ensure processes and procedures are followed for successful client training

  • Work with other navi

Health teams to continuously improve processes and procedures

  • Conduct on-site training for all navi

Health products

  • Work with other client training teammates to identify, create, and maintain all training materials, including training programs and customer-facing materials for all navi

Health products

  • Work closely with navi

Health client outcome team members as well as other teams as appropriate

  • Identify, create, and maintain all training materials, including training programs and customer-facing materials for all navi

Health products

  • Attend training logistics calls for all customer implementations and customer projects

  • Provide on-site support and on-site escalation during training

  • Participate in the training of new trainers

  • Other duties as assigned

Skills and Qualifications:

  • Minimum 8 years of adult training experience of software products with increasing responsibilities.

  • Previous people and team management and leadership responsibilities desired

  • Demonstrated ability to guide fellow trainers in refining and improving their skill sets

  • Maturity and demeanor to establish immediate professional credibility with customers

  • Demonstrated ability to work effectively with clinical, administrative, and leadership staff within the customer's organization

  • Demonstrated ability to manage multiple tasks

  • Demonstrated ability to work independently, with minimal supervision, and to problem-solve both technical and human/interpersonal problems

  • Demonstrated aptitude for working with information systems within a healthcare organization

  • Demonstrated understanding of computers and use of software applications

  • Effective writing and communication skills

Education and Certifications:

  • Bachelor's Degree

  • Travel Requirements (if applicable):

  • Up to 75% travel is possible. Travel is generally not over a weekend; Valid driver's license required.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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