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Senior Client Support Specialist.

Expired Job

Paycor Cincinnati , OH 45201

Posted 3 weeks ago

Senior Client Support Specialist

Cincinnati, OH

Essential Duties and Responsibilities

  • Proactively manage payroll updates and maintenance of an assigned client base using Paycor's proprietary software

  • Act as a trusted payroll advisor to clients to recommend changes in products, services, and policies by uncovering payroll needs and evaluating product configuration; educate and counsel them on payroll best practices

  • With periodic on-site visits and telephone conversations , trouble shoot, research and provide equitable solutions to clients' needs related to maintenance and customized configurations of payroll software

  • Provide assistance and support to clients for incoming payroll queries and issues related to Paycor's software applications

  • Assist in writing reports and consult with clients on the technical requirements for API connections and other integration solutions including, but not limited to, data imports, PSO, etc.

  • Regularly train new business contacts on Paycor processes and software

  • Collaborate with HR and Time & Attendance teammates to meet changing clients' needs through effective communication and regular meeting attendance

  • Manage the daily payroll posting process for assigned clients

  • Attain and maintain advanced knowledge of current payroll practices and issues

  • Maintain working knowledge of complex retirement and benefit plans, as well as federal, state and local rules for various payroll and benefit related deductions

  • Document client communications and interactions in appropriate client relationship systems

  • Promote Paycor's full products and services packages; facilitate lead generation back to Paycor's Inside Sales team as appropriate

  • Other duties as assigned


  • Bachelor's degree in Business or Accounting required

  • Familiarity with HCM software, including the ability to troubleshoot software s configurations

  • Ability to effectively solve problems by balancing detailed questions with creative solutions

  • Proven strong customer service and relationship building skills required

  • Project management experience and proven multi-tasking ability

  • Ability to interface with multiple departments, multi-task, think on your feet and work independently

  • Effective organizational skills proven in a fast-paced, service-oriented position

  • Strong interpersonal and verbal communication skills

  • Prior payroll or finance/accounting experience preferred

  • Excellent understanding of Operating Systems and MS Office products

  • Prior experience in training environment; utilizing on-line tools such as GoTo Meeting preferred

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Expired Job