Senior Client Success Manager, Enterprise

Yext Chicago , IL 60602

Posted 5 days ago

Yext is the leading Digital Knowledge Management (DKM) platform. Our mission is to give companies control over their brand experiences across the digital universe of maps, apps, search engines, voice assistants, and other intelligent services that drive consumer discovery, decision, and action. Today, thousands of businesses including brands like Taco Bell, Rite Aid, and Steward Health Care use the Yext Knowledge Engine to manage their digital knowledge in order to boost brand engagement, drive foot traffic, and increase sales.

Responsibilities

  • Establish consultative and trusted relationships with clients

  • Ensure client expectations are exceeded consistently

  • Drive upsell opportunities into Yext's existing client base

  • Transition new clients into the company seamlessly and create consistent process across all clients

  • Develop best practices and process strategies

  • Understand client business goals and anticipate future needs to deliver optimal solutions

  • Drive planning sessions to ensure client is able to fully leverage Yext to meet their performance and operational efficiency goals

  • Conduct quarterly business reviews and check in points with key clients

  • Phenomenal communication skills and organized project management

  • Elicit client feedback to act as internal advocate for our clients

  • Communicate regularly with the customer to evaluate satisfaction

Minimum Requirements

  • BA/BS degree or similar college level education

  • 2+ years of experience in Digital/Technology Account Management

  • Superior client service and relationship skills

  • Strong analytical and problem-solving skills

  • Experience in data analysis and Excel work

  • Leadership in developing world class client presentations/QBR leadership

  • Ability to thrive in a fast pace environment with tight deadlines

  • Die hard drive to make clients successful

Preferred Requirements

  • Blend of consulting, search, technological and/or display experience

  • Experienced in on-boarding clients; implementation and integration experience

Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours/paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.

About

Yext has been named a Best Place to Work by Fortune and Great Place to Work as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Berlin, Chicago, Dallas, Geneva, London, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. Area. For more information, visit yext.com.

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-TE1


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Success Representative
New!

Energy Transportation Group

Posted Today

VIEW JOBS 3/18/2019 12:00:00 AM 2019-06-16T00:00 <p><strong>Energy Transportation Group</strong> is growing at a rapid rate and is currently seeking to add a Customer Service Representative to our Montreal team. As the Customer Service Representative, you will work closely with our Business Development Managers and Operations team to help support the day-to-day operations of our customer accounts. The ideal candidate will have experience in servicing customers in a third-party transportation environment.</p> Responsibilities<p><br></p> <ul> <li>Provide assistance by telephone and email to customers and business partners</li> <li>Develop strong relationships with all customers</li> <li>Work with customer contacts to understand their shipping needs</li> <li>Enter orders into Transportation Management System (TMW) </li> <li>Work with the Operations team to ensure shipments are covered with the best practical options</li> <li>Schedule loads and communicate any shipment issues to respective parties</li> <li>Respond to problems with a sense of urgency and look for ways to improve operational inefficiencies</li> <li>Work with Finance Department to ensure all billing is accurate</li> </ul><p><strong>Requirements</strong></p><ul> <li>Demonstrated experience within a 3PL brokerage/transportation environment</li> <li>Strong customer service skills and the ability to satisfactorily resolve all issues</li> <li>Driven and competitive nature</li> <li>Strong problem solving and decision-making abilities</li> <li>Quick learner who is successful at multi-tasking</li> <li>Ability to thrive under pressure while delivering solutions that exceed customer expectations</li> </ul> Energy Transportation Group Chicago IL

Senior Client Success Manager, Enterprise

Yext