Senior Client Services Analyst - Data Operations

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What you will do

We're looking for a Senior Client Services Analyst on our Analyst Services team to drive forward back-office data operations for Solovis clients. Analyst Services evolved out of an increased number of clients who appreciate the output of the Solovis application, but do not have the internal staffing or expertise to handle the relevant inputs. The person in this role will have the ability to interpret and normalize data, track daily activity for multiple clients, and provide ongoing client support. Additional duties include:

• Interpret, normalize, and reconcile data from third parties and/or Solovis clients

• Input manager estimates, transactions, investments and market values into the Solovis environment from manager statements or data portals

• Monitor daily tasks from our business process management system

• Lead client communication and data support as needed

• Improve marketable fund transparency through 13-F detail and direct transparency

• Assist with loading additional data sets to support client reporting needs

• Understand client fund structure and operations to make appropriate data decisions and recognize data discrepancies

• Handle client issue resolution

People who enjoy this job are:

• Detail-oriented

• Good with numbers

• Analytical

• Familiar with or comfortable learning investment reporting (including accounting, performance, exposure, liquidity, etc.)

• Familiar with or comfortable learning the investment management landscape (investment managers, investors, alternative investments, third-party vendors, and data providers)

• Comfortable working independently or in a team environment

• Comfortable speaking to clients and handling issue resolution

• Eager to learn

What we expect

• Bachelor's degree in Business, Finance, Economics, Accounting, or a related degree

• Excellent written and verbal communication skills

• Excel skills (vlookup, match, index, sumifs, etc.)

• Basic finance knowledge or desire to learn

• Strong interpersonal skills, self-motivated, strong desire to learn, and adaptable to a fast-paced evolving environment

• Flexibility working in a rotating mid-shift and night shift schedule; and at least twice a week in the Nasdaq office at Bonifacio Global City, Taguig

What we offer

We recognize that our employees work tremendously hard; in exchange, you will receive a competitive salary package, HMO coverage for you and your dependents from day one, an annual bonus, employee stock purchase plan, retirement plan, education reimbursement options, paid vacation and sick leave, subscription to eLearning platforms, fitness, wellness, and more.

We also provide our employees with the resources and opportunities they need to chart a career of achievement, growth and endless possibilities.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.