Senior Client Service Associate

Job Description:

About Wealth Enhancement Group

Wealth Enhancement Group is an independent wealth management firm offering comprehensive and customized financial planning and investment management services. Founded in 1997, we now have over 90 offices nationwide and are rapidly expanding through organic growth and acquisition.

Our mission is to work together to improve our clients' lives by providing them with the team-based expertise and resources they need to simplify their financial life. We share perspectives. We explore every point of view. We believe the best ideas are born from collaboration. And we're looking for like-minded individuals to join our team.

Our Woodbury team has an excellent opportunity for a Sr. Client Service Associate. This individual will be focused on onboarding and servicing our high-net-worth clients. We are looking for someone with a high level of professionalism and knowledge to enhance our relationships with our clients who have complex service and investment needs. This is a fun, team-oriented environment offering flexible (hybrid) work arrangements and excellent work life balance.

The salary target for this role is $60,000-$80,000; this position is eligible for an annual/team bonus.

We select our initial compensation target using national compensation survey data. When we make an offer, we then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

New Client Onboarding

• Client onboarding for high-net-worth clients (administrative)

• Ability to strategically work through complex issues involving trusts, business entities, alternative investments, tax issues, etc. with high attention to details

• Work closely with custodial referral partners who refer clients to the team

• Provide responsive, proactive communication with clients and partners while collaborating with internal departments and team advisors.

• Periodically assist advisors in client meetings

Client Relationship Management

• Proactively servicing and developing good relationships with new and existing clients

• Diligently follow up to resolve any requests or client issues; dialogues with client and internal departments to understand the situation and find a resolution

• Prioritize and successfully manage multiple simultaneous tasks with exceptional organizational skills

• Assist team with complex account transactions, tax or legal issues or death claims

Team and Corporate Support

• Completes operational projects to support enhancements and changes

• Works well under pressure and knows how to prioritize deadlines. Handles changing priorities and evolving responsibilities with ease.

• Finds a way to work well with people of different personality types and expectations.

• Serves as a subject matter expert for company initiative/rollouts

• Advocates for improvement in processes where appropriate

Industry/ Product/ Company Knowledge

• Demonstrates knowledge and can accurately execute against WEG's Suitability Guidelines, operational processes, and sales model

• Understands financial & legal terminology and products

• Working proficiency with advisory managed accounts, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices, trusts, etc.

• Attends Client Services and company educational events

• May attend client meetings and vendor presentations

Compliance & Suitability (Transition Support)

• Provide compliance review and suitability oversight and training to client service and advisors to complete accurate paperwork and reduce NIGO's.

• Work with Corporate Compliance to understand processes and procedures, train in the office and resolve issues.

Education/Qualifications

• 5+ years financial industry experience

• FINRA Series 7, 66 (or 63 and 65) and State Insurance Licenses or willing to obtain after hire

• Knowledge of financial administrative processes and financial terms

• Excellent customer service through strong communication skills.

• Experience working with systems, Microsoft Outlook; Microsoft Office; CRM Sales Force; Orion or similar etc..

Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may participate in the following benefits & development opportunities:

• Training and professional development

• Medical and dental coverage

• 401k - with match and profit sharing

• Health care spending and savings accounts

• Dependent care spending account

• Vision coverage

• Wellness programs and resources

• Life insurance - employer paid

• Short-term and long-term disability - employer paid

• Paid Time Off

• 10 paid holidays each year

• Paid parental leave

• Tuition reimbursement

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

Click the following link to view Federal and E-Verify posters: Link