Senior Client Manager - Provider - OH / MI Territory Telecommute

Unitedhealth Group Inc. Columbus , OH 43216

Posted 3 weeks ago

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

If you are located within/close to OH/MI region, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Ownership of complex client issues, driving quick and lasting solutions

  • Exceed all assigned KPI goals and expectations

  • Proactively meets and exceeds expectations for internal and external stakeholders

  • Uses good judgment, integrity, confidentiality and professional conduct at all times

  • Exemplifies commitment, discipline and a solid work ethic to manage multiple challenges and exceed client expectations

  • Exhibits detail orientation and is adept at organizing multiple tasks, data points, requests and issues

  • Exhibits effective written and verbal communication skills

  • Drives changes and innovation through continually seeking and implementing value added solutions for clients

  • Leverages a network of internal experts and colleagues across the business to supplement one's own expertise

  • Manages all facets of ongoing contract relationships and service delivery to clients for multiple accounts

  • Acts as an external, dedicated resource for assigned accounts, with direct onsite client contact, but could include telephonic/virtual communication to supplement regular visits or manage lower volume or more remote clients

  • Builds relationships with several key contacts (CEO, CFO, VP Rev Cycle, CCO, CMO, CIO, CTO, DCM, CM) in each hospital account and serves as the primary point of contact for overall service delivery

  • Meets with clients on a regular basis to build rapport, present analytics on program outcomes, reinforces value of services provided, ask probing questions to identify other client opportunities, answers contract questions and coordinates responses to issues that may involve other internal departments

  • Serves as the internal client champion coordinating with other internal stakeholders to implement client services, complete projects, and address ongoing service needs as well as manage hospital system and individual facility relationships

  • Works closely with growth office sales leaders (or other SME's) on renewal and upselling opportunities to meet growth goal accountability

Required Qualifications:

  • 3 years of experience within client management, account management and/or sales within healthcare

  • Experience managing / selling services

  • Intermediate proficiency with Excel & Power Point

  • Experience to manage independent schedule

  • Experience in data analysis and financial analysis to help demonstrate ROI

  • Experience with problem solving skills (identification of issue, causes and solutions)

  • Ability to travel up to 50%

Preferred Qualifications:

  • BA/BS degree

  • Experience working with Providers within an Acute Care setting

  • Experience working with Salesforce

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Provdider Account Management, Telecommute, Columbus, Cleveland, OH, Ohio, Ann Arbor, MI, Michigan

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Senior Client Manager - Provider - OH / MI Territory Telecommute

Unitedhealth Group Inc.